Hampton Inn & Suites Overland Park South

Comentarios destacados

• NotRealHoosiers

  19 febrero 2020
  A great value

  Excellent location and superbly trained staff. Breakfast was very good and the coffee hot. This is a newer property in this brand and it was clean and comfortable. Its near every type of store, restaurant or other convenience one might need. We will be back.

  

• Eric P

  22 junio 2020
  Nobody home - do not book

  I sent the following email to people at both Hampton Inns, Home2 Suites and Hilton (Hampton's parent company) on June 16. The names of the people to whom the email was sent have been removed, but to date I have not received a reply. One of the copies bounced so the email was sent to a non-Hilton company email. On June 1, 2020, my daughter-in-law and I were told by the coach of her stepdaughter's softball team that the team would be staying at your Hampton Inn at 7521 W. 135th St. in Overland Park, KS on the nights of June 5-7. I attempted to use your phone-in reservations system to book a room for my wife and me, and was repeatedly directed to different hotels in your chain with no explanation from the agent; she did not attempt to listen to my requests (my wife is disabled) regarding the bed choice and location. After being put on hold for the fourth time, I decided to log in to my computer from home to make the reservation. I did so successfully (confirmation no. xxxxx236); I then called my daughter-in-law, and she used hotels.com to book a room at the same hotel (I do not have the confirmation number). We arrived at the hotel at about 6 pm on June 5 to find out that it was completely closed; there was exactly one vehicle in the parking lot -- a pickup truck, the occupants of which appeared to be searching for another hotel -- and there was a small notice on the door inviting us to visit a neighboring hotel (the Home2 location at 7121 W. 135th St.). We immediately called our daughter-in-law (we live about three hours away, and they had not left home yet) to tell them about the situation and that we would call them back. My wife called a nearby Hampton location, to no avail; the clerk who responded declined to give her name, but told my wife that "that's a different owner" and that there was nothing she could do to help us. We then drove to the Home2 location, where we were able to book rooms -- but not rooms with the amenities we requested. Specifically, we had requested a room (and booked) with two queen beds or a king bed; neither was available because there simply are not any rooms at Home2 with two queens or a king. Instead, we were in a room with a single queen bed and fold-out couch that had not been made up (we located the bedding in a closet). We requested something near the elevator (because of my wife's difficulty walking distances); we were closer to the emergency stairwell by at least a third. We told the desk clerk that we did not require service on Saturday and were informed that there was no weekend service anyway. It must be noted that Melissa Dacus, the desk clerk on duty at the Home2 location at the time, was outstanding in providing what customer service she could; she said that she had no information about the Hampton Inn location but did her best to accommodate us under what must be difficult circumstances. She deserves a raise, without question. We then called our daughter-in-law to advise them that Ms Dacus was holding a room for them. They wound up arriving at about 11 pm; had we not gotten a room, she, her husband and three children would have arrived at the Hampton Inn to find they had no room (on a Friday night) and nowhere to go, late in the evening the night before they were due to be at a softball tournament at 7:30 am the next morning. To say we are disappointed in the performance of the Hilton group of hotels is to put it mildly. Specifically, 1. At no point until we arrived at the Hampton Inn were we advised that the location was closed -- not during the search we did through the Hampton/Hilton website, nor during the reservations process, nor afterward. There was no communication from you -- not via your website, nor via email, nor via telephone -- that our reservation was not what we expected it to be. 2. At no point until we arrived at the Home2 location were we advised that the room we booked (Home2 confirmation xxxxx301, room xxx/xxJQG, folio xxxx5 A) was not what we had asked for. 3. The price we paid for our room -- despite being smaller and one fewer beds -- was more than that paid for by my daughter-in-law (Home2 confirmation xxxxxx988, room xxx/NQJ, folio xxxx6 A), despite the fact that we booked directly through your website and not through third party. Additionally, we understand that the COVID-19 pandemic has caused disruptions in the hotel industry (I work for a lodge in the Lake of the Ozarks area), but that is not a compelling reason for having no one to remove dozens of bags of trash from the elevator locations. It is no reason to have basic services (such as the availability, let alone delivery, of clean towels or toilet paper to rooms) available. However, according to your corporate documents, "The company develops, owns, manages or franchises approximately 2,300 hotels, resorts and vacation ownership properties", which suggests that your cash flow should be sufficient to pay someone to put towels in front of occupied rooms and to take out the trash. This message should not be construed as a demand for compensation or a refund; rather, it is to be construed as notice that despite Ms Dacus' best efforts, the Hilton chain will not near the top of our list when it comes to selecting locations to stay. Considering we are planning on at least two more trips to the Kansas City area for softball tournaments in the next month, you can be assured that our experience with the Hampton Inn will be shared with the other parents, grandparents and coaches as well. Sincerely,

  

• Marymary02

  04 agosto 2020
  Positive Stay

  We stayed four nights while helping a family member post surgery .Many notices about mask and social distance. Grab and go breakfast is fine, housekeeping only on request. Very comfy beds and linen. Small wire baskets instead of drawers, microwave and fridge in room. I know times are tough but there are lots of weeds growing among the shrubs, not a good first impression. Will stay again next visit to area.

  

• 989sandyl

  28 septiembre 2020
  Can't Get Anyone to Return Calls or My Personal Appearance for Wedding Blk of Rooms

  I read the reviews, and originally seeing this hotel booked as #1 and the area, it seemed absolutely the perfect choice for a block of rooms for a family wedding in June/2021. I have left numerous voicemail messages with the sales department and no one returns my calls. I have asked the front desk personnel in person what it takes to get a return phone call. I was advised the sales manager was on days off and if I did a handwritten message with the exact dates I would get a return phone call within a few days. Guess what - I have been trying for 2 and a half months I still have not heard from any of my voicemail messages or in person visits. Admittedly, when I responded in person to this location there were only 2 cars in the parking lot. There was no one at the front desk when I entered. A young lady wearing gloves, that appeared to have been cleaning somewhere out of view suddenly appeared from around the corner and stepped behind the front desk. She was the only employee I observed and had me do a hand written note to the sales manager. The parking lot looks like it needs trash removed and the grassy around surrounding the building is unkept and full of tall weeds. I am a Hilton Honors guest and I am brand specific when I travel. Seeing this type of service is deeply concerning to me. If booking here, I would be extremely cautious.

  

• Aaron K

  01 marzo 2021
  Awesome Hotel

  I visit Overland Park at least twice a year and have stay in many of the area hotels. I decided to try the Hampton Inn and Suites Overland Park South as the reviews were very good. I have to say, this is one of the best Hampton Inns I have EVER stayed at (I have Hilton Honors Gold Status). The hotel was very modern and clean. The breakfast layout was the "best" covid breakfast layout I have seen. There was a good assortment of items. It is easy to get on/off the highway and there are many stores and restaurants in the area. The staff was great, I even got a upgrade to a suite which was very large and quiet. When I travel back to Overland Park this fall, this hotel will be my 1st choice.