Hampton Inn & Suites Chicago Schaumburg

Comentarios destacados

• rperez209

  24 septiembre 2018
  Calificacion

  Todo muy bien. El personal del Front Desk y del restaurante fueron muy amables. Las habitaciones muy limpias, amplias y confortables. Sus instalaciones de entretenimiento no las pude visitar así que no las puedo calificar. Pero repito, todo muy bien.

  

• Kandi1218

  23 abril 2020
  Not able to check in for reserved stay

  If zero was an option, that would be my choice. Tried to check in but not a single staff member in sight. Called the main number, house keeping etc with no answer. Knocked on the office door to no avail. Waited for 30 min and no staff ever came to the lobby. No one was in the halls. Did not feel safe at all! The pantry area appeared as if staff was storing their half eaten lunch in the bottom of the fridge unit with the food for guests to purchase. Ended up calling corporate to cancel the reservation because there was no actual way to check in. Would not recommend staying here.

  

• Timothy L

  16 julio 2020
  We stay at Hampton's all over this experience was bad!!

  I recently stayed several nights at the Hampton Inn Shaumburg and realize Covid has really hurt hotel business however this was horrific. No breakfast at all and barely a cup of coffee available however nothing to stir my coffee and no help around. On my last road trip I stayed at other Hampton Inn properties in Nebraska and Iowa both were much better than the Schaumburg Hampton Inn. Both of those Hampton Inn's had something to offer at breakfast and I will likely not be back to this location in Schaumburg. By the way my wife is a diamond member and I noticed lots of crumbs in between the doors nearby the bathroom. The room should be cleaner during COVID.

  

• U3535GLjesusb

  18 octubre 2020
  No housekeeping service at all

  I stayed from Sunday 11 to Saturday 17 with my son. I requested to clean my room at least 3 times during the week, the last time after apologizing the lady at the counter wrote down in a paper to do it next morning, and it never happened. That is disappointing that in actual condition where constantly cleaning matters I spend a complete week with my 13 years old son, same towels and full of trash expecting the hotel send someone to clean my room. It was a shame!!

  

• Gary J

  20 octubre 2020
  Pleasant Stay

  I don't understand the negative reviews. We had a very nice stay at this Hampton. It seemed relatively new. We had take out food from the Granite City Brewery next door which was very convenient. We were advised that there was no regular breakfast but there was a To Go bag which was OK. We did experience some poor customer service from the front desk people. They were more interested in talking to each other than helping customers. Other than that the stay was very good and we would return.