Hampton Inn & Suites Bluffton-Sun City

Comentarios destacados

• Tim L

  26 septiembre 2020
  Great night's rest.

  I had called ahead before booking to make sure this hotel served a hot breakfast and not just a doggie-bag to go, Hannah helped me on that call and was there when I checked in (and the next morning when we checked out). Not only was Ms. Hannah a help on the phone but gave us a warm welcome when we checked in, including a room upgrade! The room was clean and comfortable yielding a restful night's sleep... ...and the non-doggie-bag breakfast was great and HOT!

  

• gmichellec

  23 octubre 2020
  Poor customer service

  Honestly, Im very upset with the service I received. I had to cancel last minute due to Covid related issues yet Melony at the front desk was unhelpful. The first words out of her mouth were I can cancel but youll have to pay. Glad to see theres so much consideration from you! When I continued by stating I thought it was cancelled already, it was a mistake but again was Covid related, she interrupted and said, well if you didnt call then the reservation is still there thats how it works. The only response I kept receiving was that there was nothing she could do. I understand there are policies, I also work at a hotel, but these were circumstances out of my control and I would have just simply liked some professionalism and instead received a stand off attitude. When I asked for a supervisor to see if someone else could help me that option was refused. So much for guest relations? Finally I hung up, reached out to the reservations department with Shauna who actually let me speak and was very helpful to my situation. Not impressed and considering staying somewhere else when I do have to come to the area next year if thats the front desk experience.

  

• ParadeRest75

  16 noviembre 2020
  House Hunting respite

  Clean and comfortable feeling, hotel clerks were all friendly and professional. Room was clean, organized, and sanitized. Could use a comfortable chair in lieu of sitting on the side of the bed. Breakfast was quite a good effort to make available something for all the guests varied tastes

  

• R9239DZpaulp

  18 enero 2021
  If only all Hampton Inn's were like this one...

  There is nothing about this hotel I would change. Beautiful hotel inside and out. Location is amazing with food, bank, restaurants, ice cream shop all right there. Staff was friendly, engaging and on their game. Room as very nice, clean and comfortable. We stayed here on a drive from the Northeast to FL. After a great night's rest, we were heading out and decided to grab breakfast- glad we did. No pre packed sacks here, Wonderfully friendly woman puts it together for you- fresh eggs, sausage, bacon, bagels, juice, coffee, milk- you name it they have it. If Hilton is looking for a model franchisee- this is the place!

  

• ID-27529

  27 febrero 2021
  Nice place

  Bluffton is the half way point to Orlando so just stayed one night to get ready to get up and go in the morning. This Hampton is nice. No issues really. It's clean and in a nice area. No complaints. -.5 star because we're a family of 3, but room only had towels for 2, so may have to get more. -.5 because walls are thin and you can easily hear what's going on in the room next to you. Next time they renovate, get rid of carpet. No reason any place should have that anymore.