Hampton Inn & Suites Ames

Comentarios destacados

• eleazarq2017

  22 octubre 2017
  Excelente servicio y hospitalidad

  Excelente servicio y hospitalidad por todo el personal del hotel. Tambien la limpieza de las habitaciones, todo estuvo muy bien. En mi caso la ubicacion tan cercana a la empresa que visite fue mas que buena.

  

• pjtharp

  06 noviembre 2020
  Great place

  Arrived around 7 pm and was greeted by a friendly, professional service representative! Room was very clean and quiet. Beds/pillows were comfortable allowing a great nights sleep! They are being very conscious of Covid regulations! Would highly recommend!!

  

• Tom W

  27 noviembre 2020
  Classless managment

  Was going to pick up my son from Iowa state for Winter break. The night before I was supposed to leave I started to develop some flu-like symptoms. before traveling to get my son I decided to get a COVID test. It came back positive. After making the alternate pick-up arrangements I called the hotel immediatley to try to cancel. I was denied. I am a Diamond member and tried to call the Diamond desk. They tried to get it canceled and were unsuccessful. I sent an email to Hilton's corporate office. They tried to intervene and were unsuccessful. I stay at Hilton properties 50-60 nights a year and have never been treated like this. They would prefer to have a COVID patient come stay at their hotel rather than cancel an $80 reservation? How does that make you feel like a potential guest? I was responsible not to put the hotel staff or its guests in harm's way but they didn't. It's shameful and unconscionable. All for $80!!!! If they treated this situation like this what else are they doing that puts you and your family's safety at risk?

  

• erinjbenedetto

  01 diciembre 2020
  First Time to Ames

  This was our first trip to Ames, Iowa and we could not have felt more welcome. We were dropping off our son at Iowa State University. Although this trip fell during the Covid Pandemic, we were surprised at how much this hotel and staff did to help make this stay great regardless. They were not able to offer breakfast, but they did put together a very nice "grab n go" breakfast and even offered choices (apple or banana, yogurt or hard boiled eggs etc). We did not have time on the trip anyway, but I think the pool and exercise room were closed. The rooms at this hotel are spacious and clean. We will definitely make this our"go to" hotel when in Ames.

  

• betsym798

  10 enero 2021
  Amazing Service

  This hotel is simply one of the best Ive ever stayed at. Its super clean, super accommodating, super everything. Jennie at the front desk is seriously keeping it all chugging along. I was impressed by how much work the employees are covering: Check ins Breakfast bags Personal coffee handouts Phones Etc Im glad this place is our go to when visiting Ames.