Hallmark Hotel Bournemouth East Cliff

Comentarios destacados

• mariuBuenosAires

  28 mayo 2015
  Maravilloso

  Bello hotel en una ciudad balnearia y universitaria de Inglaterra. Anteriormente había conocido la ciudad en invierno y me prometí visitarla nuevamente en verano. No me decepciono, días largos, soleados en plena ola de calor! temperaturas que superaban los 28ºC!!!. El hotel esta ubicado en unos hermosos acantilados con vista al mar. Personal muy amable que nos dio un upgrade de habitación por nuestro aniversario. Habitación amplia, luminosa, con hermosa vista. Desayuno de campeones con todo lo que te imagines. Piscina limpia, amplia y gracia a la ola de calor con agua cálida. Repetiría!!!

  

• Francisco L

  14 enero 2018
  Muy buena zona.

  Es un hotel situado en primera línea de playa. En la habitación que estuvimos, teníamos vistas al mar. Esto fue genial, pero al igual que tuvimos vistas al mar, hay que sumar que las vistas a las viviendas de al lado eran demasiado cercanas. La intimidad carece un poco en este aspecto. No obstante la habitación permanece caldeada y es bastante grande. La cama es muy grande y cómoda. Algo inestable por las ruedas, pero se descansa muy bien. La bañera también está genial, el agua caliente es perfecta al igual que la fría. buena presión de agua. Cuidado si vais con el coche, a nosotros no nos preguntaron si queríamos tener el servicio de aparcamiento para dejar allí el coche, simplemente nos preguntaron si lo habíamos registrado, nos dijeron que facilitásemos la matrícula y al pagar, SORPRESA, un suplemento de aparcamiento sin preguntar. No obstante íbamos a pagarlo y preguntar por ello, pero, se nos adelantaron sin información ni preguntas. El restaurante y el servicio de desayunos está genial, es un mini bufete, no muy completo pero con lo necesario para satisfacer a los clientes. Eché de menos la opción de poder tener agua para beber. He de decir, que la zona en la que se sitúa el hotel es perfecta para ir al centro de la ciudad o dar un paseo por el paseo marítimo. Y por último, es algo ruidoso. Las paredes no son muy gruesas, incluso se pueden apreciar puertas que conectan con las otras habitaciones por dentro, o eso creo.

  

• loya

  17 marzo 2020
  Terrible service and no reply from the general manager

  Morning Nathan , Me and my boyfriend booked to stay at your hotel for Saturday night for a short stay away as we had been working hard recently and just wanted a well earned break away from our busy busy lifes back at home . Apon check in we witnessed two guests in front of us complaining about the room . One guest got a full refund and went to another hotel the other got a free bottle of Prosecco and was re located . When we checked in we was told no information about the hotel we were handed are room key and charged a additional £10 for parking which was not mentioned to me on booking.com . I have stayed at other hotels in the area and not been charged before . When we found our room the lady had written the room number down in pen and it was the wrong room so I embarrassingly had to apologise for disturbing a current guest . I tried the room next door which was ours . When we arrived in this room it was very dirty the carpet had black marks all over it . The kettle tray was dirty , the bath room was also not clean and very out dated , as for the balcony I would not call that a balcony it was a roof full of moss . , furniture was all chipped . When I choose this booking I also booked a double bed not a twin this had twin beds . I went back down stairs and asked the lady nicely if I could change rooms and explained I dont like complaining and apologised to her . She never once apologised she just said I can try some other rooms if I like I went to another room which was a little better well this is what I thought I accepted this room . What I found wrong with this room Lampshades dirty , bedside lampshade not working , carpet not hovered properly, bathroom had hair from previous guests , cracked tiles , glass door to bathroom not cleaned , cracked hole in the wall , springs in the bed sticking out . Coffee stains on coffee tray . This is not how I expect to find a hotel room that I paid £87 for .!! I run my own cleaning business and my girls would not get away with this standard of cleaning I really think your house keeping team really need to learn the basics . After this we went down to the down stairs bar we had to wait for some one to arrive from behind reception I asked for a larger on the draught she said we dont have that no sorry or no reason . At this point a lady came in with her dog I heard the receptionist tell her she can use the Carlton hotel we were not once aware of this . The receptionist did not tell us that the hotel restaurant was shut tonight or make us aware that we could use the Charlton hotel I get the impression that this hotel is struggling and your try to cut costs but this is not acceptable when your charging £87 a room minimum. We went across to the Charlton hotel and had a couple of pleasant drinks. We came back and went to bed I slept for around 2 hours altogether. Got up in the morning to have a shower to cold water this was really not helpful after a rubbish nights sleep . So before we left we went to breakfast we was greeted by room number no good morning . He said our coffee machine is broken we have filtered coffee how long has this been going on for as I saw a review at the beginning of February with this same problem .? Maybe they should book a engineer .? . The breakfast it self was not great , half frozen hash browns , greasy bacon , no danish selection , pink sausages , milk had ran out . Im really sorry but this is a true and honest review of my stay with you Im utterly gutted and have been so upset with your poor service in all areas I work hard for a luxury stay which was so far from this This is the email I sent to the general manager over 7 days ago after he advised me he was carrying out a investigation he has not even bothered to reply to me to say he has received my email the service we received during our stay and now after our stay is the worst service Ive ever experienced in my whole life . No wonder the staff dont care if the general manager emails you and asks for a detailed break down of your stay then decides to totally ignore our concerns I suggest avoiding this hotel at all costs .!!! If I could rate this hotel zero I would

  

• chrisbsanderson

  26 marzo 2020
  Dissappointed

  Our visit to Bournemouth March 16th to 20th, was as part of a large group on a Country and Western Line Dance holiday of 5 days 4 nights. My wife and I were originally booked into the adjacent Queens Hotel but due to refurbishment work at that hotel, the organiser of our holiday was requested to move some of her party to the East Cliff. This request and agreement to move hotel was made prior to our arrival. We basically slept and had breakfast at the East Cliff, our evening meal and evening entertainment being accommodated at the Queens. On arrival at the East Cliff our case were left outside by the coach driver, the arrangement being that the hotel porterage would deliver to our rooms. Having waited some 45 minutes and wanting to unpack, I went down to reception and collected our cases myself Our bedroom was clean and comfortable with a few faults - telephone not working due to disconnected cabling being one. Bathroom was very clean with a good selection of toiletries etc although door access was impeded by the fact the door wouldn't open fully due to the layout. The servicing of the room was excellent with all essentials being topped up or replaced as necessary. Breakfasts was self service, a limited range of cereals and the cooked was basically full English or whatever items from such you wanted. No fish or alternatives. With the Corana virus issue worsening daily during our time at this hotel there was sadly no sanitiser gel dispensers any where to use.

  

• FarAway697144

  11 octubre 2020
  4* my arse lol

  So booked a trip to this place / dump. It wasn't open it was shut and we got moved to the Carlton. No mention of this at booking .. Met by staff with attitude and a double room ...that wasn't. When are 2 single beds pushed together a double ? The TV wouldn't tune in - there wasn't enough hot water to fill a bath and the bugs breeding in the bathroom made for company but not much else .. Ok so facilities are not available due to covid apparently.. but some hotels are managing with booking systems and social distancing and will and a customer experience based agenda. Anyway very quiet as basically empty hotel but still couldn't offer a room with balcony. Breakfast arrived .. dry stuff in a bag very unappetising so asked for a refund on breakfast as decided against it and didn't want it. Catagorical NO was the answer .. from a beligerant woman. The place felt as if it was just about to fall down around us held together with hazard tape - grouted with grime. Felt the price was unreasonable for facilities experience and service .. at a time when hospitality sector needs as many people in staycations as possible ...gelt it could have been more welcoming. A smile goes a long way... And costs nothing