Grand Serela Kuta Bali

Comentarios destacados

• Tania R

  17 abril 2015
  tramposos...

  Reserve mi habitación por internet, cuando llegue ahí nos pasaron a una que no tenia las características que decía tener cuando pague la reservación, específicamente la bañera, les fui a preguntar y dijeron que la información de la página de internet estaba mal, yo acababa de hacer un viaje de casi 30 horas y estaba infinitamente cansada para discutir, pero esa situación ameritaba el reembolso de mi dinero, son unos tramposos y fue muy injusto llegar deseando relajarme en la tina y que no estuviera por que ellos tienen mal la información, no hubiera pagado un cuarto de ese precio de no contar con la bañera. La ubicación no me gusto tampoco, de noche se pone un poco peligroso.

  

• khamurkhan4

  07 junio 2019
  My birthday at serela

  I don't know this app That I able to share anything's Ali at the lobby said u should sharing anything on this app.because your review is important Ali's said happy birthday to myfather when we were che in My father was 2 days ago birthday And then my father tell me i must share it to this apps For saying Thank you full ali We never imagine u know my fatherdays

  

• syedruheena2010

  31 diciembre 2019
  Very bad hotel

  Staff do not understand English. They dont even understand their system. We stayed there for 3 nights and had worst time ever. The breakfast was not good at all, only for local people. The drainage of toilet and bathroom was not working properly. We waited for 45 minutes to check in. Only noticed local people staying at this hotel. They said they did not receive our payment whereas we paid in advance. While checking out they did not let us to go as they still can not find the payment. So for 3 days of our stay there they were still searching for the payment. My driver was waiting and these people had all this drama. Do not recommend at all to anyone.

  

• millaw2018

  05 febrero 2020
  value of money

  great hotel and value for money with reasonable price. i think this hotel special for group because i show many guest are group and the next day are so many student arrived at this hotel. but i do comfortable with this hotel, especially with the staff is was really friendly. but you need to request bath room amenities at the reception before check in, because the did't set up in your room. i recommend this hotel as a value of money, reasonable price with standard service.

  

• Bartos J

  16 septiembre 2019
  Outdated 3stars hotel

  Walking down the hallway to our room (1st floor), I already thought I HAD TO WRITE a lot about this hotel. First,the receptionist, doesnt really notice the request from my booking. I booked for twin bed, they gave me double. When i said to the security that escorted us to our room: Its wrong, it has to be twin. He just responded with SO?!. Second, The room itself, so much different from the picture they had on their website.(see pic) I am outta words. I dont know how to describe, it just doesnt give us a hotel feels Then, the pool, its dirty, I canceled my plan for sunday swim routine. The phone on the rooms doesnt work, I even had to go to the lobby just to ask for a dental kit an soap, which they didnt prepare on my room. The food was so so I have seen plenty better 3 stars hotel than this one, even a few 2 stars hotel feels more comfortable than this. I do really hope that this hotel would get upgraded.