Grand Mercure Apartments Magnetic Island

Comentarios destacados

• Tyradreja

  08 enero 2021
  Not worth the money

  After being checked in we walked to our room to find cleaning staff still in there, and found tobacco and cigarette buds over the kitchen bench (after we were told there is a $200 fee for smoking on the premises). We left, come back an hour later to find the floors soaked and the room hardly clean. There were bugs everywhere and the stuffing was falling out of the couches. The reception manager was so rude and abrupt - the worst customer service Ive seen in a long time. For the amount you pay you expect the best and unfortunately our stay was very far from that.

  

• f00tballwid0w

  09 enero 2021
  Badly managed

  On arrival we were greeted with blank faces. Our booking hadn't been made! Rita, the manager, kept us waiting for almost an hour while she attended to a phone complaint and a parcel delivery. She attempted to blame other staff for the missed email. Luckily we were able to find a room at the nearby Peppers.

  

• Elizabeth_Margie

  10 enero 2021
  Dont waste your time

  I was extremely unhappy with the Mecure Apartments at Magnetic Island. My partner and I stayed for 5 nights. We wanted to enjoy our last holiday before our baby arrives. The room was dirty, the fittings old and outdated. There was no walls on the bathroom so the bedroom looked into the shower and through to the loungeroom/dining (there was a flimsy curtain). It was fine because we are a couple, but no good if you go with a friend due to zero privacy The kitchen was poorly stocked with not even a fry pan (there was an electric pan that didn't work properly) There was gum stuck to the blanket (gross!!!) and the view looked across onto what looked like a dump site. There was broken old furniture, and putrid stagnant water. We were also unable to use our allocated carpark because someone else was parked there and reception said we could do nothing about it. judging by the dust on the car it didnt look like it had been driven for a while and was permanently parked there. overall we were very unhappy and we wont be staying there again

  

• danieljamesferg

  07 febrero 2021
  Atrocious service and misleading advertisement.

  Complimentary wifi was included but not working, only in the conference room. This was not communicated to us until we asked for the wifi password. Paid an extra $150 to upgrade our view to a waterfront view, only to be given a room with a balcony that had two palm trees obstructing 80% of the water view. Upon checking out, we learnt that this room is a known to be a problem for a lot of guests. We offered to view the room beforehand but that didn't happen. We even offered to downgrade after the first day but that didn't happen either. A fair bit of the crockery, cutlery and utensils were dirty upon arrival. Laundry door broken and shower head holder would not stay in place. Arrived at 2pm for check in but weren't actually able to check in until about 3pm. $50 refund for the inconvenience. All of this was communicated to staff but nothing resolved. What is advertised is misleading/incorrect and I will be taking this to the ACCC.

  

• alfZ3568IU

  15 febrero 2021
  dirty, dangerous bath, below average bed linen

  unit was dirty, food under coffee table, kitchen appliances greasy. told by manager I should have complained and she would had it fixed...quote cleaning is a problem here .Bath/shower is dangerously high step in, no grab rails nothing except glass partition wall to hang onto. The shower nozzle was broken wouldnt stay in correct position. Only a sheet on the made bed, the only blankets that were supplied was a 3/4 bed lime green blanket , which was just thrown in wardrobe....not folded just thrown in. quilt cover to small for the bed, did not have a cover, just an old quilt. I paid good money for an ocean view, had 2 palm trees at eye level....dont know why I was given that unit, it was the only one with palm trees and the place was certainly not full. I should have been advised that my view was going to be obscured. Really probably one of the worst motels I have stayed in, just aged, not really well run....a bit of a shame could be good.