Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Comentarios destacados

• taishanl

  26 enero 2020
  Good Stay, Nice Location

  I have stayed at the hotel several times now and can probably notice the small things slightly better than new customers. Usually, the stays are above par and pretty satisfying. And this time as well, overall I enjoyed the visit. However, there were a few things that could have gone a little more smoothly: 1.) Check-in Procedures: The check-in lady asked for my spouse's ID. In all my previous stays at this hotel, this was never asked for before. Although it's fine I have to grab this, but if you're going to change / introduce a new policy, the lady should have more clearly explained the reason for the change in policy. 2.) Check-in Procedures: The check-in lady forgot to ask for my vehicle's license plate number. I had parked my car in the garage earlier, and when I had tried to leave the garage after the check-in, the gate did not recognize my vehicle. It caused confusion with the gatekeeper on the audio call button, and there were cars backed up behind me because of the delay. Very inconvenient. 3.) Check-in Procedures: The check-in lady only provided 2 card keys instead of the usual 3. I was not able to provide a card key for my spouse since 1 card was inserted to charge the power in the room and 1 card was with me. 4.) Check-in Procedures: After completion of the check-in and everything was complete, we started to collect our bags and headed towards the elevator. The check-in lady called us back to the counter because she forgot to charge the deposit fee for the room. She should have completed that transaction while I was still sitting at the check-in counter. Very unprofessional, and the lack of training is clearly apparent. 5.) Room cleanliness: There was a pet stain (cat?) behind the door that the cleaning lady missed from the previous customer. I tried to wipe some of it, but the odor was so strong we had to ask the front desk to send the cleaning lady and use the cleaning solution and deodorizer. The stench of that urine was so awful, I will always remember that as part of my hotel stay. 6.) Breakfast staff: The staff that was working on the floor was playing on her iPhone. Again, really not a big deal for cheaper hotels, but for higher service hotels, the customers are not paying expensive hotel prices to watch the staff playing on their phone. 7.) Breakfast staff: The staff is usually supposed to ask the customers what they want to drink (tea, coffee, etc.). The staff forgot to ask. Of course, we understand we could just ask for the drinks, but again, we're paying for higher costs because of the expectation of higher levels of service. In general, I think there are 2 possible issues. Either the staff is not being trained properly, or the person in charge of training has not been performing their job properly. Once again, please take these comments not as being retributional but as providing feedback as to the slowly declining level of service noticeable compared to my previous visits. Customers are paying high prices to stay at your hotel and should expect nothing but the best.

  

• JamesTravel12

  16 febrero 2020
  Great service

  I accidentally booked this hotel, rather than an alternative with a similar name. I contacted them and the service team were exceptional in accommodating me. I will be staying in the future and would highly recommend their service.

  

• ExpatSteve05

  23 febrero 2020
  Excellent customer service!! Ethan and Rosie

  Had several questions prior to my arrival and Rosie was prompt to respond and very helpful. At check in Ethan was very professional and explained the property, location and amenities very well. The stay was great - comfortable beds, small kitchen and a washer / dryer! Some thing much appreciated since I'll be traveling over the next four weeks. It's a short walk to E-mart at Yongsan station. Able to stock up on a few essentials and snacks. Several restaurant options at Dragon City or the station. Never had to walk to far to find what we needed. Highly recommended.

  

• t0p129

  27 octubre 2020
  view and service good

  It's my first time visiting. I went to the anniversary and it was so nice. The service was good, the room condition was good, and it was very good. I have a doctor to visit again. It's well-positioned and has a clean table.

  

• Sang Cheun P

  07 febrero 2021
  Great view and best facilities.

  It has the best facilities in Korea and a kind check-in counter. All the facilities are clean, and the night view outside the hotel also has the best view. Also, the train station and the movie theater are connected, so it has an excellent location. Despite its excellent accessibility, it is well positioned to take a quiet rest.