Grand Hotel Velingrad

Comentarios destacados

• gerald e

  02 septiembre 2014
  hotel muy relajante

  Hotel muy bien situado en lo alto de una colina en medio de un bosque de pinos y muy cerca del centro. Como el aire acondicionado no funcionaba muy bien, mientras cenabamos nos traeron en la habitacion una botella de rosado muy buena y una cesta de frutas. toda la gente de la recepcion muy amable. Desayuno muy rico.

  

• kati253

  03 septiembre 2016
  Imejorable

  Hotel muy bueno buenas vistas buen spa masajes inmejorables lo unico que faya es el restaurante la comida bien el servicio miy desagradable a tenido qie salir la pastelera para ofreser nos los postres y ella muy buena mujer aparte tuvimos que pagar por un plato estaba frio y pedimos la cienta y no nos an devuelto lo que sobra Me considero una persona muy generosa pero creo que no se lo an meresedo a sido lo unico desagradable .Por lo demas todo perfecto

  

• AljaJoo

  08 agosto 2019
  Some changes needed

  I have previously given an outstanding review, but they started to slip and this time I will mention what should be improved. Keep in mind that we talk about a 5 star hotel and only the best is expected! - Always, always there is some kind of an issue with reservations- I call months in advance, ask for a specific room- boom, someone cancelled our reservation and we have to go to another room. Cant count the times I had to argue and I dint want to. - We have been accommodated in apartment 4002, which is next to the elevator. Otherwise we have never experienced noise in the other rooms weve been at, but here- a non-stop white noise which can drive you crazy. I only guess it is the elevator. - The apartment (being advertised as a 3 adults accommodation) lacked a package for a 3rd person (glasses, body lotion, bath cream, etc.) so we had to ask. The third bed is actually a sofa, which is not exactly comfortable. I had to go and ask for some mattress, as my back hurt after night 1. First day in we also noticed one of the night-stand lamps did not work, not enough toilet paper and other small, but yet annoying details. Yes, they fixed all once we asked, but I do not want to go around and ask for basic stuff that should be checked in advance. - Breakfast is fine, but the food in general is not very tasty (lunch, dinner- I have tried them all). The cook is not good, sorry. Also the coffee is bad and the juice is not fresh, but from a box. 5-star hotel should consider freshly squeezed oranges. - Except the cleaning ladies the personnel shows tardiness tendencies. Very unimpressed with their jobs. - SPA is very good- lacks a couple of rooms, but compensates with the 2 big jacuzzis. In general changes should be made. And one more thing!!! For over 12 years here, sometimes a couple of times a year, they have never, ever showed any appreciation that we always come here and spend a lot of money. Not even a dinner, or a massage... or anything.

  

• harel h

  23 agosto 2019
  Very bad hotel

  It's August 31 degrees and from 3 rooms we ordered in 2 the air conditioning is not cooling we tried to cancel reservations they said no. They said wait an hour it will work better!!! wrong. We came for 2 days paid good money. Even the bed linen are scratching from over use. Welcome to a five star hotel. I would give them less than one star

  

• Include6409

  26 febrero 2020
  Excelent

  We have been in this hotel for 3 days. Very clean rooms as well as the spa section. Very good food and kind staff. There are 4 pools, 2 inside na 2 outside. The small pool was good, but the big one was not working.