Grand Hotel Rogaska

Comentarios destacados

• gorana858

  23 agosto 2020
  Disapointment

  I can't belive this is a 4* superior hotel. When we came everything was ok. Igor at the front desk was very nice and he described to us every single thing to us about hotel. When we came in room the room was really old and dark. Radiator was leking water and all our clothes were wet. Most terrible thing was food for dinner. Two evenings my wife and kids got disgusting and dreadfull food and when i told to server Anita that we won't eat that food she told us that i am first who told her that. Really?? At the and we went to check out i wanted to tell my opinion about food on front desk to Andrea but she just ignored me. You really deserve 3 stars and nothing more.

  

• 381martinav

  31 agosto 2020
  Just don't book this hotel, you will be disappointed

  If you're considering booking this hotel, turn away immediately! The food and service are just terrible, you will get poor value for your money, so rather book the nearby Terme Olimia. The only good thing about this hotel is that some of the rooms are nicely renovated, but that's about it. It is most definitely not worth the price you pay and the experience of sleeping in a beautiful old hotel is worthless. Food: For dinner we got a fried salmon steak probably cooked in stale oil and overcooked potatoes. We left the entire dinner. The waitress frowned upon us when we wanted to get the wine card. For breakfast you get fried eggs with a sausage and mustard, the cheapest ones you can get in any supermarket. Yuck. Service: Firstly, they probably never heard about such a thing called guest expectation management: when we made the reservation 2 weeks in advance, they told us the price was 60 euros per room, for both. We checked again and they reconfirmed. We asked for a reservation confirmation, but they said that it's okay, we can trust them. When we arrived at the hotel, we got the surprise that the price was double, 120 euros per room, for 2 people. We didn't complain cause we thought it was our fault not to insist on the confirmation. But we would never book this hotel for that amount. Secondly, they don't go the extra mile for you and try to make your wishes possible, but they rather put limitations. We were only allowed to go to the wellness for 30min max, although there are plenty of saunas and barely any visitors to the spa area due to sunny weather outside. Furthermore, we couldn't believe that the spa lady actually came inside the sauna to throw us out, because we stayed longer than we should! That was unacceptable. To sum up, it was a horrible experience and we will for sure never be back. Such a pity, we thought, to waste this gorgeous 20th century building when it could be the base for a truly unique guest experience.

  

• foxtrotalpha1

  05 septiembre 2020
  Severe disappointment

  As others have noted, our bad experience also started with no parking spaces available. The hotel should have ensured enough space for their clients on location. Not to go into details about dated furniture, sub par food quality and poor customer service, I will just say I believe that this once like 150-years-ago-once grand and beautiful hotel fell to the wrong management. There is no way on earth this is a 4* hotel, while it definitely could have been a 5* superior! Sadly, this is the case with whole town of otherwise world class heritage. With an exception of some boutique hotels and nice architecture Rogaka Slatina still feels like a remnant of Slovenias infamous socialist past.

  

• Blanca-Slovenia

  11 septiembre 2020
  Very poor

  Too little parking. The same and poor breakfast every morning. The pool riviera is 900 m away. Two of three pools are closed. You have to pay extra for bathrobe. We expected one bottle of Donat in the room; nothing. Park around the hotel is nice; but there still standing monument of negative communist personality Kidri. So, thank you and never again.

  

• sashy17

  11 septiembre 2020
  Not enough for 4 stars

  We are at the hotel since yesterday. The staff are really nice, especially at the reception. Yesterday we had a nice dinner. The problem is breakfast. The choice is really poor. The bread was old and only few pieces of salami, some eggs and marmelade. No hot dogs, pancakes, prosciutto, ham, different sort of cheese.. They could add various of sweets too (not only one croissant). We really expected more for that price (comparing to other 4 or eaven 3 stars hotels). It is not that we are spoiled, but you can get a better offer in other cheapper hotels. Othervise the room is clean and new, the cleaning lady came on our request and did a really good job. Spa is clean and nice. They could offer you some fruit, and the kneipp area is closed. It is a nice hotel, but it seems like they do not want to keep their guests coming back. We shorely will not.