Grand Hotel Polyana

Comentarios destacados

• danielwiliams355

  29 marzo 2017
  Absolutely impressive experience!

  Grand hotel with superb facilities, swimming pool and sauna area was outstanding. We enjoyed dinner with a great selection. Well organized and trained staff to give you the best experience Breakfast was excellent and one of best we had in some time. Very good specious bed rooms with standard amenities. Recommend as a very good sky resort.

  

• 720andreym

  03 julio 2017
  GasProm

  This is beautiful place to be, surrounded by mountains this peaceful area gives you a chance to relax and enjoy the moment. The villas in the hotel a bit old, but still has a charming and lovely atmosphere. Service is excellent It is very close to a ski lift and a big shopping and amusement center.

  

• Timo L

  13 septiembre 2018
  Refused to call the doctor

  At the hotel with my Russian fiancé who had a bad fever, called main reception who said there is a doctor at block C but she doesnt visit the rooms, we had to walk over to block C and ask reception who would guide us there, fair enough so we made the ten minute walk over there. The two lady receptionists had the worst attitude you can imagine. First they said that the doctor had gone for the day, second they said they dont have a first aid kit and even if they did, they wouldnt give it to us because of their regulations, third once they finally understood they have a doctor on place in te hotel they suggested we walk down to their pool area and try to find the doctor, instead of calling and helping us locate her. How can two young ladies who has nothing to do in an empty lobby at 11pm, be so unhelpful when another person is in pain and has very obvious problems? The staff in this hotel does not only have NO CLUE about their own safety procedures and availability but also are obviously NOT AT ALL trained in normal service standards. This is not what anyone should have to endure at a five star hotel.

  

• Chand_Strider

  17 abril 2019
  Our first experience in Sochi

  Stayed here for 4 nights. The hotel was surrounded by mountains and this peaceful area gives you a chance to relax and enjoy the scenary. The breakfast was good, friendly staff's, good facilities plus the charming and lovely atmosphere. Also, it is very close to a ski lift and a big shopping and amusement center.

  

• elenak321

  08 enero 2021
  Cockroaches in the room

  How would you like cockroaches in the room and underperforming housekeeping in a 5 star hotel??? They just didnt clean the room sometimes. I wonder if Sochi hotels have their own rating system that doesnt comply worldwide standards. Location and facilities are however descent.