Grand Gateway

Comentarios destacados

• 279darem

  27 marzo 2020
  Good location, room was fine, hotel some problems

  There is very easy access from the interstate to and from the hotel which is great. Check in went smoothly but staff on duty couldn't explain why there was a resort fee. There was an indoor pool but nothing extra with the property or the room that defined a resort to me. An elevator was broken so there was a long walk to the room (not good for a traveler with a bad knee). There is no hotel breakfast but a restaurant adjacent. Hotel is sort of old-timey looking and I couldn't tell if that was the intention or updates are needed. Comfortable clean room but I would probably check nearby properties in the future if I return to the area.

  

• 290SusanS

  07 mayo 2020
  Fine. Unless you brought your dog.

  Pros: spacious room, microwave, mini fridge, excellent job on the part of housekeeping. King bed is comfortable. Exc. location. Perkins, lounge, swimming, billiards. Nice view to the west. Cons: Loud if there are people staying in adjacent rooms, or if nearby room has dog that barks a lot. Needs better lighting for sure, more outlets, and hooks to hang things up (there was one on the bathroom door but its missing.) My major complaint is that, because of burglaries (I was told) the only open entrance is at the other end of the building from the rooms where pets are allowed. Someone did not think this through! My dog is fifteen and just cannot walk that far in the kind of high-wind situation weve had every day. Had I known about the level of inconvenience I would have stayed elsewhere, for certain; having worked in hospitality I know this is not how things are done. But if you dont have a dog with you and you get a good deal on the room, its probably fine.

  

• R5493KCamandac

  25 junio 2020
  Poor customer service

  During COVID....NONE of the staff were wearing masks;house6, front desk, maintenance staff...nobody! Beds were hard and pillows uncomfortable. Room was moderately clean although I did find two bottles of pills on the floor near the dresser. The best part was the pool with water slide.

  

• laurenl256

  03 agosto 2020
  not clean, run down, and wrongly charged $157 extra without notice

  The room smelled like mildew and was not clean, no one was wearing masks (during covid). We left a night early because we were so grossed out. And I see on my credit card charge, days after we checked out and extra $157 charge with no notice. We will not be staying here agian.

  

• sarajunezimmerman

  19 agosto 2020
  Rude service not worth the price

  I will say this hotel is in a good location and is clean, but there was two main reasons this hotel is not worth it. First they only provide face wash not soap which during covid season is not great and second service is awful. Neither me nor my brother would get out WiFi working so I called the front desk to see if the WiFi was out or if there was another password. The guy who answered was so rude and condescending, implying I cant spell June, the password was incredibly easy. I was shocked with how rude he was and how he wouldnt even help or listen at all. Not worth it at all.