Grand Erbil Hotel

Comentarios destacados

• AndrewW4621

  20 diciembre 2016
  Oh No

  Dirty rooms. Rude lazy staff. Broken floor tiles. Direct food. No shuttle. Very noisy at night. No currency exchange. BUT near to shopping mall. Close to airport. No room cleaning. No hotel shop. I will NEVER stay again.

  

• Atonn_ego

  09 septiembre 2017
  Short stay

  I missed my connecting flight out of Almaty and the airline responsible put passengers including myself in this hotel. It is about 10 minutes from Almaty's international airport. The hotel is clean but outdated. I was given a room at the 6th floor, but the elevator only reaches the 5th floor, and afterwards you have to climb up a stair with your luggage to the 6th floor. I was given a room at the end of the corridor of which there was no light at the entrance to the room. The room was clean but basic. While Almaty was quite hot in early September (31+ degree celcius). The shower had cold water only. There is no telephone in the room and no room service. The hotel did provide free water bottles in the room which was very helpful. The restaurant downstairs that provided late dinner for passengers had limited menu, although a second restaurant which provided breakfast the following morning was quite good. The only problem are flies seems to be everywhere. Probably be because of summer but need to address this issue. A karaoke bar inside the hotel was running non-stop during the night until the following morning with noises which can be heard from the hotel's lobby. Communication with hotel staff was a big challenge as they can only communicate in Russian with very limited English. Outside the hotel is a small shop to buy water and other stuff. The hotel provided free transportation back to the airport. The hotel also arranged for a short trip to the mountains (45 minutes away).

  

• VR2005

  02 octubre 2018
  Lousy hotel - to be avoided

  We stayed in this hotel for 4 nights from 27 Sept and had one of our worst hotel experiences. Every day was a new issue such as lift not working, no hot water, ran out of water bottles, door keys repeatedly not working etc. etc. Hardly any one speaks English and had to make trips to the reception for every small thing. Best avoided at all costs.

  

• andrewsE1824WO

  18 octubre 2020
  Short stay - Transit Layover

  I had an 11 hour layover between my flight from Dubai to my flight to Atyrau and was really searching for a hotel near the airport that was convenient and reasonably priced. Grand Hotel Erbil is both of those. I made the booking online with the option to pay on arrival. The booking made provision for a free shuttle pickup from the airport and a very reasonable transfer back the following morning. The hotel confirmed everything by Whatsapp. Contactless payment. Clean room. Clean linen. Friendly and efficient service. I ordered a simple burger and chips via WhatsApp and the food arrived hot and fresh. Minibar is fully stocked and reasonably priced. Their menu is extensive (55 page book) and they cater for everything from a bowl of hummus to platters of meats, cakes, cocktails, etc. For a traveller, this hotel is well worth it. Thanks, Grand Hotel Erbil!

  

• Explorer25729707665

  16 noviembre 2018
  Terrible and the worstl stopover in Almaty

  Smelly, room, A/C leaking from the ceiling. All this is nothing comparing with what was happening during night! from 2 am till 5 am you can not sleep, due to noise from prostitutes in the hotel. Hotel staff is not doing anything, they close their eyes. Prostitute was running crying being abused in corridor, but no one even bothered. Reception will not answer the call from the room until 7 or 8 am. breakfast is poor, food is cold and prepared yesterday night. Simple eggs to be fried was refused. However when street policeman entered and ordered to waiter to fry eggs, it was done immediately. Be sure it is not mentioned in the booking that transfer from ALA to hotel and/or hotel to ALA airport is free only one way, and was never mentioned during the booking, reservation and arranging the car pick up/drop off. Surprise is on check in day where you will be informed that drop off to the hotel costs additional money and not free. DON'T recommend THIS HOTEL! Only positive note that we were met at the airport and safely dropped to the hotel. Driver was nice too.