Gouverneur Sherbrooke

Comentarios destacados

• 553elisabethd

  29 agosto 2020
  Loved everything about OTL Sherbrooke

  The hotel is super clean, the amenities are top and, best of all, the service is impeccable. The complimentary breakfast was delicious and having a top restaurant a few steps away is amazing. The covid19 safety precautions are easy to understand and well respected throughout the property. We are already planning to return for Thanksgiving weekend.

  

• normand c

  21 septiembre 2020
  Boefish

  Lovely restaurant with excellent food and very good service in a nice setting. It is a hotel restaurant on the pricy side but very good value for the money. The decor is nice ,they have a sports bar but the TVs are not I ntrusive and if you are with friends the sound is kept low enough.

  

• Nadia T

  27 septiembre 2020
  Can't believe this hotel has five star rating i guess people don't go out much who rated this place

  just awful from the get go! My boyfriend and I booked this hotel on Expedia with a king size bed superior room supposedly and we got a room in some sort of underground below the parked cars and it was suppose to be the second floor. Rude as can be front desk clerk who kept speaking to is in French when we spoke to her in English. We asked her for another room but she wouldn't oblige saying she didn't have another room. However when we first arrived I asked her if she had extra rooms and she said she did. Her service was very below par and she mentioned to us she has been working there for 5 years can u believe it!! We asked her info about the room and the amenities as well as the breakfast time line she would not give us any answers. I mentioned to her that her service was just below par and she never even replied or apologized! When we went to the room the smell of javel bleach on the sheets and pillow covers will prevent you from sleeping all night. If that doesn't stop you from sleeping then their is the unbelievable noise emanating from the air conditioner that thus and vibrates to no avail! Then don't believe them when they tell you that the rooms are sound proof its not true!! The bathrooms are interconnected and anytime any one goes to the bathroom or takes a shower its like you are there with them to! Then you hear everything in the hallway all. conversations clearly and as if you were there too. Only great think about this hotel is their amazing breakfast and the only amazing person there is Jake the maintenance associate who went out of his way for us! He should be the general manager not for nothing but the fact he is kind and understands people and their needs. We are waiting for Alaon Robert the manager to call us back to discuss the many issues and lack of sleep we got from the white nights in this not so 5 star hotel!!

  

• zeniatrips

  28 noviembre 2020
  Almost perfect

  This was entirely by 2017. I would compare this comfort place with such prestige places as Hotel Oniria (Grenada, Spain- renowned Royalty designer), or Buffoni Palacio, Perugia, Italy, or 2018- Rize Ramada Otel, Turkey. Establishments offering impeccable premises, decoration, modernism, comfort. Renovated at high price and worth their 5 Stars + assessment. And so, given the 2020 Pandemic, we found the health security we hoped for. The OTL has its hands tied with government bans( no spa etc..), and limited occupation ( only 2 clients on our 40 rooms floor. We stayed at "pet" level , since this is a pet-friendly deluxe place. And yet, there is only one dark spot: we never got to try their reputed restaurant because of the system mishandling or misconception of what a patron expects. We tried 4 phone class and two internet communications to no avail: impossible to make sense of their "in-room exceptional service because of Pandemic restrictions". The mixup between Reception and Resto coordinator are just mind-boggling. We just wanted to see, on a piece of paper, what the super special includes or excludes, given that one of the occupants has lethal allergies to meat and cheese ingredients. We kept being referred back and forth to phone and in-room iPad which was supposed to provide what the absence of a written menu would tell. And it is truly sparkling clean ! Their personnel are a bit too rigid on rules and regs showed more interested in patron compliance than hosting.

  

• Marco22S

  06 marzo 2021
  Refreshing and beautiful

  We had passed several times in front of this hotel and were wondering if it was as nice as it looked from an outside perspective. We finally decided to try it out and were amazingly surprised and happy that we did. The room was beautiful, though I'll admit, our view wasn't the best, it was still decent. The beds were very comfortable. The bathroom was clean and had this new look. The iPad was a nice touch. The staff was very friendly and helpful. and alstly, the hot breakfast was a very nice touch in this pandemic time.