Gorillas Volcanoes Hotel

Comentarios destacados

• ladyswashbuckler

  01 junio 2017
  Don't book! A scam or just terrible customer service?

  We made a pre-paid reservation two months before our trip for four rooms and when we arrived the manager Chantal claimed they had lost our reservation but that they couldn't refund us as the money was already in the bank... When I went to slightly move the check in forms they had laid out on the desk she told me snappily "Don't touch those, we have guests coming!". She said that she would take us to another hotel but when we arrived the rooms were $30 less per room than what we had booked and paid for originally and in awful condition. She would not refund us and left before we were satisfied. The rooms smelled of mildew, did not have locking windows, and had disgusting bathrooms. Generally, lots of holes and cracks in the walls and felt disgusting, definitely not worth the $80 a night we paid originally. We ended up leaving and plan to seek a refund from hotels.com where we booked. Stay away! Don't risk this happening to you, it was pretty awful.

  

• kaka17koko

  18 diciembre 2017
  Lovely , clean , no fuss

  This hotel it seemed to me did what it said on the tin. It was clean, very nice rooms, good restaurant and internet worked. A good stop over. I stayed 3 nights and it was good. Internet worked, will definitely be back.

  

• 429stefanos

  15 mayo 2018
  Standard Gorilla style

  During this trip we visited many hotels even in Burundi and all of them were better than this, which was already famous due to my previous adventure in Kigali. Poor room no sealed windows and doors, dirty carpets, no water bottle. Its a pity marketing in this way the poor gorillas name.

  

• THFA1984

  17 junio 2018
  A good option in Musanze

  The place is clean and functional. Rooms are a good size. Good parking and security. WiFi is fine. Food is ok. Pretty good value for money given the slim hotel pickings in Musanze centre. The gym doesnt really exist (or not whilst I was there, a room with a bench and no equipment). Pool is great and catches the sun.

  

• Pablo A

  29 junio 2018
  Agradable

  El hotel está bien situado en la ciudad. Las habitaciones son amplias, cómodas y limpias. La ducha agradable caliente y con presión. Tiene un jardín con piscina muy majo. Personal agradable aunque un poco lentos como suele ser..