Giardino Sorrentino

Comentarios destacados

• ChrisK120

  30 octubre 2018
  Black mould bathroom + aircon

  We booked this place in Feb 2018, for 4 nights. Paid up-front as it had great reviews. Turned up in September 2018. After a quick nap from a long trip from Florence, we realised there was a foul stale mildew smell in the room (and it wasn't emanating from our bodies). We found mould on the bathroom walls and even worse - black mould caked onto the aircon slats. This is a real health hazard that can kill people who have astma etc. They couldn't clean it immediately and couldn't give us another room for two more nights. Spent one hot and unpleasant night there without the aircon on and had to have windows closed because of mosquitoes. I felt my chest closing up and I began to cough phlegm in the morning so we said we were leaving. The house keeper and I think a manager came to look and said 'yes there was a lot of mould there'. We explained that there was no way we could stay 1 more night, let alone 3 more nights. It would have put me in hospital with pneumonia. Black mould spores are is really that dangerous and can be deadly to people with lung problems like asthma! The owner refused to refund any money. Booking.com got onto them and the owner agreed to refund 1 night. Since then we have seen no refund and haven't heard again from booking.com This was REALLY disappointing as we have stayed in some great places in Italy. In Sorrento we finished up at Hotel Antigua Mura, who gave us a brilliant reduction and a room at very short notice they said 'to ensure that Sorrento's reputation wasn't tarnished by our experience at the other place'.The cost was only a few hundred more than Giardino because they could see I had been made very unwell so they gave a massive discount. We are totally over Giardino Sorrentino, we don't ever expect to see a refund and we would NEVER recommend this place to anybody. If you have already booked and paid, check for mould as soon as you arrive, especially in the airconditioner. If it is still there it could have serious consequences for your health (the most serious being death, which would ruin the rest of your holday big time!) If posible cancel ahead of going where you might have more chance of getting your money back than we did. For your health's sake DO NOT STAY at this place. There are healthier options available at a similar rate.

  

• Silvita B

  05 noviembre 2018
  Excelente B&B

  El lugar es muy lindo y tranquilo. Tiene 5 habitaciones solamente que dan a un jardín muy lindo. Esta todo a nuevo. Muy cómodo y queda como a unas 10 cuadras de la estación y del centro histórico. El desayuno es bastante completo y la gente que trabaja muy amable y predispuesta.

  

• Rivendell_librarian

  21 mayo 2019
  Clean room but mouldy bread

  Note that, including the tourist tax, the cost of the room was 190 Euros per night. So the good news: the rooms are key spotlessly clean and are well presented. The garden is lovely but also small and overlooked. The staff go out of their way to be helpful. The aircon was really quiet, as described, and the rooms were quiet but not soundproofed. On my second morning I was asked if I wanted some "toast" at breakfast. Two slices came - each one had patches of green mould in the bread. The "free wifi" may well be free but I could rarely pick up the hotel's own customer network despite moving my laptop to the breakfast/function room. Annoyingly I could pick up the wifi of a nearby hotel all the time. This meant I wasn't able to reconfirm my return flight which led to a bureaucratic nightmare at the airport for my return flight. I don't expect mouldy bread when paying 190 Euros per night.

  

• 799mariaclaudiam

  22 julio 2019
  Super recomendable

  Impecable, nuevo, limpio, y con el plus de una empleada encantadora que no solo nos servia el desayuno exquisito, sino que ademas nos daba consejos muy profesionales sobre las excursiones a realizar, dado que había estudiado para guía de turismo. No recuerdo el nombre pero una persona para valorar.

  

• Sandcortyo

  04 enero 2020
  Estafa!! Cobro doble

  Respecto al alojamiento ningún problema pero al momento de hacer el check out me solicitaron pagar a lo que respondí que lo más probable es que se haya realizado el descuento en mi tarjeta de crédito automáticamente pero de igual forma pagué y me dijeron que en caso de que estuviese duplicado se me reembolsaría lo correspondiente. Al llegar de regreso a mi país me apareció el pago duplicado, contacté al alojamiento por correo y whatsapp pero no logré que me reembolsaran nada, incluso me pidieron los datos de mi banco pero nunca transfirieron el dinero, me sentí estafada.