Gatehouse Suites East Lansing

Comentarios destacados

• Paul W

  27 julio 2015
  Sad for what could have been

  This is an old Residence Inn. For whatever reason it is no longer. The rooms are beginning to become run down. The pool was padlocked and the water lever low. The exterior is showing age from neglect. The place is in major need of updating. There is no room service on the weekends so make sure you get your towels etc on Friday. The breakfast is nothing to speak of. Even the coffee was empty each day we stayed. For whatever reason the televisions were all blurry. I think they must be a Michigan State party hotel and rely on travelers to the football games.

  

• Acad20152015

  05 agosto 2015
  Pleasant .

  We only stayed one night but the one night was good. The rooms have a kitchenette and lots of space . Every thing was good inside the room our only problem was at night you can't see the room numbers . It definitely should be lit up more at night but over all I would stay here again.

  

• carolh352

  16 agosto 2015
  Sadly neglected

  I stayed here for 3 nights and was sadly disappointed. i stayed in a queen studio. The room was relatively clean but the towels were ancient. The rooms are dated 1980's / early 90's and the bedding is worn. The WiFi worked. There was a definite odor in the room--mold, beer, something. Not strong but always there. That's about as good as it got. The rest was downhill. The pool which was advertised was locked and full of slimy water. The laundry room was hideous. There was dirt, lint and bark chips (from the outside pathways) all over the floor. The laundry tub was full of trash and lint. There was no running water and soap slopped over the top of the machines. More lint and no waste basket. I complained to the young man at the desk who went over and wiped off one washer, a counter and took away old food left by someone. I thought maybe someone did washing after a camping trip and didn't clean up. Essentially nothing else was done the duration of the stay. Filthy. My room was never cleaned the last night. I complained. I also ask for a reduction in the room fee since services were not provided. A college student working the desk said he'd ask the manager, but he wasn't there. The next day when I checked out there was still no manager there. I paid full fee for this awful place. The breakfast is cold prepackaged food and very little selection. In general, I would never go back there and I can't see why the health department doesn't look closely at this place. Save your money and frustration

  

• Lindsay M

  18 septiembre 2015
  Friendly staff, clean bed. that's it

  The staff was friendly, and the beds and towels were clean. That's where the good report ends. There was mold in the shower, the paint was peeling off the walls, and there is water damage to the baseboards. This nut that holds on the lamp shade was missing and I knocked it off twice getting into bed. Overpriced for what I got.

  

• Jessica M

  14 octubre 2015
  Stay away! Bed bugs and no management response

  I have stayed at this location one other time for a work function. We chose it because it was the only hotel that fit 6 people in one place without costing an arm and a leg. We didn't have issues last year, but this year I woke up the following morning with 2 bites on my hand, a bite on my arm and three on my cheek. I work in the multi-family industry so I have dealt with this issue before. I emailed the manager letting him know that the room we stayed in needed to be treated immediately for bed bugs. 4 days later, I still have not received an email back. Apparently management does not find bed bugs to be of high importance. I came home, treated everything I had taken to the hotel before I brought it into my apartment and still had pest control come out, inspect and treat my home as a prevention. Stay far away from this hotel if you do not want to deal with bed bug issues. If management does not treat the room we were in, it's only a matter of time before every room is infested. Save yourself time, money and a lot of hassle and stay else where!