Four Points by Sheraton Ontario-Rancho Cucamonga

Comentarios destacados

• Cazbanff

  07 noviembre 2011
  Limpio, P'ersonal Amable y Bien Ubicado.

  Hotel en muy buenas condiciones, el personal muy amable y gentil. La ubicacion es realmente cercana de centros comerciales. Con un buen estacionamiento, siempre encontre un buen lugar para estacionarme.

  

• jaime l

  22 septiembre 2015
  Bueno

  Buen hotel, bajo costo y muy tranquilo. El desayuno muy pobre, huevos, mantequilla, mermelada y algunas otras pocas cosas, es malo para el costo que tiene, 12 dolares. Buena habitación, camas muy cómodas. Es un hotel no fumadores. Lo malo: un día hicieron el aseo a medias y no nos dieron ninguna explicación

  

• DrRamonREYESMD

  06 diciembre 2017
  Muy caro en relacion calidad precio

  El personal de recepcion, pese a yo tener un codigo de descuento por la actividad en ningun momento se molesto en reparar el problema y acreditarme el descuento del 50% la noche, pese a yo exigirle, despues de eso no incluyen el desayuno (caro por cierto). No es el mejor en relacion calidad-precio

  

• 115annelises

  13 julio 2020
  Horrible customer service - Do not waste your time and money on the Four Points by Sheraton Rancho Cucamonga.

  Do not waste your time and money on the Four Points by Sheraton Rancho Cucamonga. As a long time Starwood member, I rely on the Starwood network of hotels for reliable customer service, cleanliness, and convenience. When looking for a hotel in Rancho Cucamonga for a couple of friends and I to stay for a wedding celebration, I quickly booked two rooms using points at the Four Points because of the Starwood service I know and love. One day prior to check-in, I had a family emergency and was going to be unable to attend the event, but the rest of my friends were still attending. I called the Four Points to confirm my reservation, two rooms, and add my friend's names to the reservation. I was told that the two rooms were reserved and the reservation had been switched to a friend's name, no issue. When my friends arrived at check-in, they were only able to access one room because, as it turns out, the employee had only switched one room my friend's name. While dealing with a family emergency, I spent my time on the phone with the Four Points staff trying to get the second room switched. I was again told that this would be done easily without issue. The next morning while my friends were asleep they were awoken by a group of guests entering their room, the hotel staff had issued a key to their room to new guests. They spent their morning "proving" to these guests that this was in fact their room. Upon check-out, my friends were told that one of their rooms had actually been cancelled in the middle of the day and they would be charged full price for their stay, despite my months in advance reservation using full points and day prior confirmation of two rooms. After hearing about this, I immediately called the assistant manager, Brian Gonzalez, to clarify. I had not cancelled the room and had confirmed two rooms prior to check-in. According to Brian, Marriott had cancelled my room when they saw a name change on the reservation and to keep the reservation, I would have had to call Marriott and transfer my points to my friend's account. I was NEVER told this when I asked to change the name on the reservation, and Brian freely admitted that his staff made an exception without notifying me, knowing that this would likely cause Marriott to cancel my reservation. Brian admitted that his staff had made a mistake with my reservation and should have followed the protocol to change the reservation directly through Marriott. No action was taken to rectify this mistake by Brian or any hotel staff, and we were still charged for the room. After spending hours dealing with this and no resolution, I will definitely NOT be staying at this location ever again. I expect more from a Starwood hotel and am deeply disappointed by this situation. I will reconsider staying at a Starwood hotel in the future, this poor customer service is absolutely unacceptable. If you are considering staying at this location, look elsewhere.

  

• gabeochoa

  28 enero 2021
  Four points out of 5

  My night here was ok. Nothing special. Property looks better on the outside, room was a bit outdated... yet clean and cozy. Staff was absolutely wonderful and helpful. Loved the large atrium/entrance, and the Route 66 sign by hotel is a nice touch. Check out was effortless. Again, front desk was helpful and attentive.