Four Points by Sheraton Lagos

Comentarios destacados

• rubenlaxnavarro

  26 febrero 2016
  Buen mantenimiento

  El hotel se encuentra en muy buen estado. Tiene unas buenas instalaciones en cuanto a zona de spa o gimnasio. La piscina es demasiado fría ya que no dispone de mucha zona de sol. Tiene un par de buenas opciones de restaurantes dentro del propio hotel.

  

• brunoSaig_n

  17 julio 2016
  el director del hotel es un maleducado

  El hotel intento estafarnos cobrandonos internet de alta velocidad que no habiamos usado y el desyuno que ya estaba incluido en el precio de la habitacion. Cuando pedimos esplicaciones al director, se mostro agrasivo y maleducado como un portero de discoteca de un barrio conflictivo. Es inaceptable tener que aguantar los gritos, la arrogancia y la agresividad de todo un director de hotel de la cadena Sheraton. Recomiendo a todos los viajeros tener mucho cuidado con los servicios que ya vienen incluidos en la reserva y que intentan cobrar otra vez. Mirar muy bien antes de pagar. El resto esta bastante bien para lo que esperas encontrar en Lagos.

  

• Clàudia M

  31 agosto 2016
  Habitaciones caras y desayuno no incluido

  Me informaron que el desayuno no estaba incluido al precio de la habitación cuando el precio por noche ascendía a 180. La habitación era muy grande, demasiado por mi gusto porque se veía muy vacía. Vistas a un descampado con chabolas.

  

• Leon H

  27 agosto 2018
  regular hotel

  El hotel en terminos generales estuvo bien con la exepcion de que yo llegue al hotel cerca del medio dia despues de haber viajado unas 20 horas y no me quisieron dar la habitacion disque porque todas estaban ocupadas y el check in era a las 3:00pm, me dijeron que si queria una hbitacion inmediatamente tendria que pagar extra el 50% de la tarifa, yo acepte porque necesitaba ir a dormir, por arte de magia la habitacion ya estaba desocupada despues de que me habian dicho que todas estaban ocupadas hasta las 3:00pm. Que forma de tartar mal al turista. Falta de conciencia y servicio al cliente.

  

• WesWessey288

  04 octubre 2020
  Very Disappointing

  where do i even begin?? i spent over 3k us dollars to not have a working tub.....despite expressing the concern to one of the managers. once the tub issue got addressed THE CLEANING PERSON NEVER CLEANED THE THE TUB "despite" me asking him too. i let it go. the cloth used to clean the restroom was sour because it smelled IMMEDIATELY AFTER IT WAS CLEANED MORW THAN ONCE. both nightstands never got wiped nor the TV stand area MY ENTIRE STAY. no wait, my first day there was a great cleaning guy who liked his job AND CLEANED WELL. security people were very kind sufficient polite professional and did their jobs very very well my entire duration. Ruth and one other lady showed EXCELLENT customer service skills. the food taste decent. some times come with no silverware. open food, uncookedafood and smears on plate. I will admit receiving my food more than once cold and alwayz not on time. my husband neva once ate breakfast before leaving. he has always ordered a tray. they give option for 6a-615am it comes 715am 6:50am. i have been wanting to check out to receive a refund and it is my husband that advise we stay that the treatmentwould be the same elsewhere let's just finish our business than go. laundry is good BUT two of my items did not return my black cami and a brown came. i just cried and had to beg my husband to just stop calling the front desk. we have two more trips back home here in nigeria. we picked this location due the refrigerator and tub. our room has no fridge or a clean tub.. we will be mindful of our current experience while on stay here when needing to decide on a location site. Now the actual building is clean. nice & presentable. the ENTIRE staff is approachable and well manner. the rooms are large in size clean to the eye. The sheets are changed everyday, floor mopped in rooms daily but not well and water restocked. the sitting areas are nice. restaurant is nice also. i travel quite often. i have been to shearton's before. this is poor quality in the very MINOR things that my husband and i have experienced.it is quite annoying disappointing and frustrating for what we are paying to lodge here. it would be nice to have breakfast on time so my husband can eat before going out. Can both my campi's be return to me. this was our experience thus far.