Four Points by Sheraton Bentonville

Comentarios destacados

• birdnworm

  07 agosto 2019
  why make a reservation?

  i stayed at this hotel regularly and usually get in town late and/or work late. The hotel now is overbooking so they call and tell you they dont have room and want to put you at a lesser budget property. (la quinta) Hotel isnt really that nice. They just barely remodeled a closed Clarion that was condemned for mold issues due to roof leaks. Not worth ever going back when trust is broken. Goodbye.

  

• Norman P

  26 septiembre 2019
  CAVERNOUS

  I stayed here this week. It is not super impressive from the outside. But you walk in and it is cavernous. The lobby area ll the way back to the elevators is like 4 stories tall. I would not describe it as welcoming. It more looks like a warehouse converted into a hotel from this area. But it is clean and they have done their best to pretty it up. The rooms are large but very basic. My bathroom was clean the water pressure was nice, and the workout room was adequate. I did not go to the bar (did not see anyone there), did not eat at the restaurant (did not see anyone there). It was fine... all the rooms in the area were $185 and up which seems ridiculous for this area and for these types of accommodations. My room with tax was $250 and it seemed like there was maybe 20 other guests in the entire hotel. NO SHUTTLE SERVICE ANYWHERE.

  

• debbietJ3458EX

  29 junio 2020
  Thanks to the staff

  A shout out of thanks to the person that found my husbands hearing aid and turning it in to staff, to the woman at the check in desk for placing it in a safe place and to Mike for his assistance in finding it for me and slipping it under our room door. Thank you Four Point staff for your service. Your helpfulness was appreciated more than words can say. We enjoyed our stay. The rooms are very clean and comfortable. We will stay with you again. Again thanks, Mark and Debbie Tucker

  

• jeffsM4184IP

  11 septiembre 2020
  A short-sighted view on customer service

  My wife and I had a 2-night stay at this property. We were to pick up a bike Im buying from a Bentonville bike shop, visit Crystal Bridges, enjoy great Bentonville restaurants, etc. We found out this afternoon the bike shop wont have our bike ready, so we attempted to cancel the hotel reservation for the following two nights. Ive never had this happen, but we missed the cancellation window by seven minutes (yes, 7!), and the hotel is still charging us for a full night plus taxes and fees. The general manager, Celine Peruzzi, was entirely unsympathetic. She told me I knew the deadline when I booked the hotel, and it was my fault for missing the deadline. I need to reiterate: I missed the deadline by SEVEN MINUTES. I cannot possibly endorse a hotel who takes such a short-sighted view of customer service. In light of Covid, youd think more properties would be willing to fight for customer loyalty. Apparently not the Four Points by Sheraton in Bentonville.

  

• AEJ3891

  18 diciembre 2020
  Perfect except for "breakfast".

  This hotel is massive, which you'd never know from the outside. I was put into a room on the top floor and all the way in the back, which I loooved. I value privacy and solitude; and this place was perfect for that, as I never once heard another person on my floor what so ever. The room was huge, the bed was comfortable, and it was clean and tidy. The front desk staff was great- especially the male gentleman who was at check out. The breakfast was largely disappointing (a muffin, a breakfast bar, and a water bottle), which I personally consider important with any hotel stay, but everything else was great. Would be 5 stars if they offered a better selection of breakfast items, which can still be done even with Covid restrictions.