Forest Suites Hotel

Comentarios destacados

• Mariamavrops

  03 enero 2015
  Family holiday

  After having been at zimbali resort for 10 nights, we stayed here for our last 4 nights at forest suites hotel. We were highly disappointed upon arrival from very horrible wallpaintings, smelly room, poor quality and insufficient bath towels, dead and alive insects all over the place including a baby snake. Caught a glimpse of the filthy duvet inner which was on our children's bed which was disgusting. Second night it rained where the room had two massive leaks which wet the floor and management never came to assess the situation, and help clean up or apologise after 3 calls to reception. Very little or no maintenance takes place and the rooms are in need of an extreme makeover. This is far from luxury, at best this is 3 star, a motel would offer better service and accommodation. Not a compliment to the rest of the zimbali estate.

  

• Smorar

  18 enero 2015
  Appalling service and accommodation

  My partner and I decided to have a short break over the New Year at Zimbali. We were delighted when we were able to book a room at what appeared to be a luxury getaway destination. You can imagine our disappointment upon arrival when, from the outset, it became apparent our stay would fall well short of our expectations. In spite being advertised with a golf cart and butler we were told that these were no longer offered. After a delay, we were shown to our room which eclipsed this beyond our worst imaginations. The room, whilst spacious, was in a state of neglect. The shower had clearly not been cleaned for weeks, the carpets and curtain had turned brown with dirt, the outside sitting area looked as though it had not been cleaned for months. There were no hangers in the cupboard and a request for some took 5 hours and involved the recptionist putting the phone down rather than managing our request. On asking for an iron, this took a day to arrive and when it did it could only be described as dangerous having obviously been dropped and with the main power cable worn through and then taped. The glasses that were provided in the room had not been cleaned and this become particularly evident when they were found to have been returned to the cupboard with residue of the drink from the previous night. Breakfast was a slow and tedious process (I suggest avoiding the red velvet cupcakes which I suspect had been in the display for some days) and whilst the staff were well meaning and attempted to be helpful, they were clearly overwhelmed and under capacity. The manager seemed aloof and disengaged from both the guests and the difficulties being faced by the staff. In summary this was a dismal experience and I would strongly suggest that alternative accommodation is sought on the Zimbali Estate, which is beautiful and worth visiting for a relaxing break.

  

• decjones

  24 abril 2015
  Zimbali Forrest Suites Shocking

  From the minute we arrived the experience was shocking, Mangwanani has taken over for Fairmont and it clearly shows! No beds for the kids at arrival, no bedding once moved, then no towels, no teaspoons, (ongoing fight every day to get basic amenities) golf carts not maintained in 2 years and very dangerous(when you can get one), staff insult guests and the kids at breakfast, what a mess!!!

  

• rnaicker2015

  08 julio 2015
  Disgusting and pathetic

  My husband and I arrived at Forrest Suites Hotel for a mid year break. Upon arrival there was only a receptionist seated behind a desk. No other staff was visible. I went to find out where the check in desk was as there was no one to great Us and was told I was at the right place. I have the receptionistmy details to check in and was told that my reservation was moved to 2 days later without us knowing, however because they had room we were able to check in. We had to off load our bags ourselves, despite this being a luxury resort. We were taken to our "suite" and shock and disgust continued further. The door handle scanner was attached with black masking tape. The room smelt of mildew and dust. There was dead insects on the bed. The bathroom looked like it hadn't been cleaned in a while, I mean the bathtub was covered in a layer of dirt. The shower and toilet floors were filthy. The balcony door to the bedroom was broke and couldn't lock, not that that would make a difference since the main door handle was held together with masking tape. The balcony looked it probably hadn't been cleaned in weeks or more. The place is in a total state of disrepair and neglect. I am shocked that this place can still call itself a luxury hotel. We were utterly appalled at the state of this place and the lack of service. They advise that you get your own golf cart, however one was not provided. We were also never told where any of the amenities could be found, we were just dumped in the room to fend for ourselves. This place is a stain in the Zimbali coastal resort. The website is extremely deceiving and couldn't be further from the truth. You would better off staying in a motel. We left within the hour and never looked back!

  

• Desigan N

  13 noviembre 2015
  Great setting but a bit disorganized!

  We arrived here on our wedding night at around 10 pm. It had been a long day and we were exhausted however when we go to the counter to check in they had difficult locating our booking and after considerable back and forth between the staff they eventually confirmed and we were led to our rooms. the paths are not very well lit and in formal shoes was a bit slippery. We enjoyed a decent breakfast and had a leisurely morning. Towards the afternoon we confirmed our arrangements for a mangwanani massage in our room. This was the best part of our entire experience and the best part of our stay here. The massage was really good and split into 3 parts with our starters mains and dessert meals served after each phase of the massage. the food was exceptionally good and we were exhausted by the end yet very relaxed. The rooms are really well furnished and exceptionally plush. the service is generally good, though not great and there is a very authentic feel of being in the wilderness - we had to get the odd bug and wasp out of our room on a few occasions.