Fitzwilton

Comentarios destacados

• Laura1987ie

  15 septiembre 2020
  Exceeded my expectations!

  Myself and a friend booked the Fitzwilton for a one-night stay as a base for our Waterford adventures; the Greenway cycle, beach swim at Dunmore East and hiking at Mahon Falls. On hindsight, Dungarvan may have been a better location for our trip but thats neither here nor there when it comes to the hotel review. I simply cannot fault the Fitzwilton for standard and service. Trish checked us in upon arrival and was so helpful in answering my, frankly silly, questions. We had dinner in the hotel which was prepared quickly (which usually is a sign of sub-par food), and was delicious. Fine big portions too! Breakfast was also great, albeit a little awkward having to request items from staff such as hot drinks, juice, non-dairy milk, etc. I cant imagine how much the serving staffs workload has multiplied, but they were so pleasant throughout. What struck me as unusual was that there was still a buffet element to breakfast whereby you grab a plate and fill it with hot food from the covered platters. We all handled the same tongs/ladles. The loose fruit was all bagged individually in plastic bags, which for me trying to be more environmentally conscious, seemed unnecessary, as one can handle the naked fruit as easily as handling a plastic bag containing said fruit. All in all a great stay, room was lovely, beds comfortable, shower is DIVINE.

  

• Pj K

  20 diciembre 2020
  Great Staff, Poor Room

  I visited on Friday 18.12 with my wife and Daughter. We stayed in Room 219. The room was a big let down. It had a tag on the door saying the room had been cleaned for us but when we went in there was someone's old socks under the desk. The ledge above the bed was covered in dust and the bloody pillows were awful. The bathroom was a disaster. The sink has a plug in it that opens and closes with a lever. It was not working and it was in the closed position. I had to pry it open with a tea spoon. Secondly the toilet was broken and once you flushed it , it kept refilling itself without stopping. I had to open the top of the cistern three times during the night to stop the water constantly running. The temperature control on the shower was very hard to turn down and the hose was leaking. For a four star hotel that has not been closed during Covid it was really poor. The Staff (especially a young girl called Jessica) were fantastic and the food was great. The breakfast was brilliant. I spoke with Elaine the duty manager the following morning and when I explained our night she apologized and told me she would take it up with housekeeping. No mention of a refund or a token for our inconvenience, nothing just a sorry and goodbye. I stayed here a few years ago and the place was brilliant but it has gone downhill in my view now.

  

• jamespC3259PE

  21 diciembre 2020
  Fab weekend

  Spent 3 nights here 18to 20th December.Very efficient ,friendly staff.great food.social distancing adhered to and hand sanitiser positioned at door,cleaning of room done on request to safeguard against contact.No problem at all with requests for clean towels etc.All round a great break in a city centre hotel.Will stay here again .

  

• P9251KVkathleens

  06 enero 2021
  Nite away with my girls

  Stayed here in August for the 2nd time we previously stayed in July and once again we were not disappointed. Our checkin was amazing the guy that checked us in welcomed us back. They guy in the bar cant remember his name was super friendly and chatty in these strange time which was so nice. Breakfast was fabulous as it was the first time we stayed. We cant wait until we can come back and visit again. My 2 girls said it's their favourite hotel. Really looking forward to returning

  

• Gustavo_Fernandesvp

  24 enero 2021
  Great Option in Waterford

  We stay there for a week and was a great experience. The rooms are spacious and very comfortable, the restaurant looks very fancy and the food are amazing, the food and beverages assistant are very friendly and committed with everything, specially AGNES, She is great. The receptionists are very attentive. We definitely will come back for another visit in the future.