Family Country Hotel and Convention Centre

Comentarios destacados

• Mohamad I

  16 mayo 2017
  very very bad stay

  I book thru travelbook for my wife and children stay at Family Country Hotel and Convention but have to go thru a lot of hassle. 1st booking 40A1A87C-My wife went to check in on 11th May 17 and was told there is no room available( we have to make alternative arrangement to stay at T-Boli hotel which cost us 1.5k Peso per nite. 2nd Booking-40A1A8R7 12th-17th May 2017 Upon reaching the hotel, my wife wanted to pay the amount at the receptionist but was told by the hotel staff that my wife have to pay the price without the discount given when I book thru online.I ask them I have book online with the discount but they say its not their foult but travelbook fault as there is no discount to be given and insist we pay the walk in rate. I have to do overseas call from Singapore to travel book to clarify this again and thank god with the help of 1 of your male staff the hotel accepted our payment with discount. During my wife stay there, this is what happen 12/5-OK 13/5 the room given aircond was spoil and they ask her to transfer to another room with the toilet all choke and water overflowing. They again change her to another room. 15/5-she was ask again to change room as the room given was not twin room so she change to another room. The hotel staff did not help to transfer the baggage also upon transfer to the new room, the aircond was not working also. So they change her to another room. At night the hotel staff call her and told her that the room given to her was not twin and since there is a pull out bed there, she have to pay extra. I call the hotel directly from Singapore and told the receptionist why was my wife change from 1 room to another and all the room given was with defect. I also told the receptionist that we did not ask for room with pullout bed and since the hotel say its chargeable to use the bed in the room why did they put my wife into that room and not into a twin room as I ve book.

  

• ingmar b

  10 abril 2018
  Pool is the main reason to stay here

  Pool is the main reason to stay here. its ok but for the price you dont get that much quality. still i keep on ending up over here. location is good, staff is friendly. and everytime it gets a bit better.

  

• jini0313l

  26 mayo 2018
  Better find a new place

  1. The bathroom is nasty 2. Wardrobe is nasty 3. Aircon is not functioning well. 4. Room is hella nasty with cobwebs and tissue stuck by the air condition. 5. NO WIFI CONNECTION 6. This whole room needs cleaning!!!

  

• ingmar b

  13 julio 2018
  Pool is not enough reason to stay here. this place should redo the whole place

  we spent a couple of months ago another time in this hotel.location is great but within 2 years the quality has become a lot worse. we payed 2 thousand plus for a room that should not even be allowed in a short term hotel . this hotel is owned by our famous boxer but poorly managed. Pool is not enough reason to stay here. this place should redo the whole place

  

• christinelovelyred

  18 febrero 2019
  "Okay" hotel.

  The hotel is old but is near the big malls in GenSan (G-Mall, KCC, SM). They have okay rooms and also not okay ones. Unfortunately for us, we were booked in the not well-maintained ones. But we saw our friends' rooms and theirs was okay. So be sure to ask that you be booked in the "okay" rooms (those that are in the front/ main bldg. Not in the back/yard portion). Price is good, very affordable. And they can cater groups/ large bookings. Staff are accommodating.