Fairfield Inn & Suites Savannah Midtown

Comentarios destacados

• R9009JUdonh

  30 septiembre 2020
  Yikes!

  1/5 Before calling the staff out and posting online, I attempted to speak to the front desk associates and also emailed the hotel manager but I did not get a response. My family and I (4 of us) were in town this past long weekend. We had originally booked an Air B&B but decided on this hotel because of breakfast and the pool! When we walked into our room, the beds were made BUT there was only 1 towel in the bathroom and 1 coffee pod for the 4 of us. There was also tape all over the walls (as if someone before us had a party and taped up streamers or a banner and balloons). We also found a fake eyelash in the bathtub and another one on the TV remote. In our 4 days and 3 nights of staying at this hotel, never once was our room cleaned. We even spoke with housekeeping face to face AND called the front desk specifically to let them know that we were heading out for the day on Sunday and gave them our room number and asked them to clean it while we were out and it still did not get clean? Every day we were there we had to go down and get more towels and coffee and shampoo from the front desk and I could tell they were annoyed. We even encountered a conversation between the front desk employees using the B word, the F word, and the N word clear as day right out in the lobby...so loud that we could hear it from inside the elevators. Never once was there breakfast available to us ether...not once. We went down every morning within the posted times and there was no one serving anything. After speaking to some guests on the elevator they said similar things about how it ran out super early every day and they didn't get anything either? I want to say that the lobby was beautiful, the halls were quiet, and the beds were amazingly comfortable. But I also thought you might like to know how the rest of our stay went. There were letters posted all over the property from the hotel manager encouraging guests to contact her with any concerns. I tried with no response

  

• 42shanteb

  05 octubre 2020
  An escape away from home.

  My AC went out at home and I decided to treat my family to a small outing away from home. When we arrived to the hotel (Late) the Front Desk Clerk Chakierra greeted us with a warm and friendly smile and she was very informative. We originally was suppose to have a Double King Bed but because we arrived late someone else took it but beyond there was a blessing of a bigger and better room the Hospitality Suite. The breakfast attendant ( Ms. Lisa) I hope that's her name was so sweet in making sure that we had enough to eat. We definitely will be back.

  

• Jayanth I

  05 enero 2021
  Only thing going for it is its location - otherwise, not worthy of the Marriott brand

  As a Platinum Bonvoy Member, I've had the pleasure at staying at Marriotts of all descriptions over the years all over the world. This experience ranks among the worst I've ever seen. The hotel itself is nice enough and well located, but the staff here are terrible. Unresponsive, incompetent, and ineffective. Never made me feel welcome, heard, or valued as a guest. The servicing/cleanliness of the rooms also leaves a lot to be desired and despite reaching out to the general manager regarding this issue, never received a response. Breakfast is also of poor quality. Very disappointed with this stay, and definitely would not recommend this place to anyone.

  

• DanielIFry

  30 enero 2021
  What Easily should have been a 5 Star Review is a 1 Star Review

  I am really disappointed that I am having to leave a 1 Star Review with what easily should have been a 5 Star Review. Let me begin with the positives. When you arrive at This Fairfield Inn and Suites. The Appearance on the Outside and Inside is very above average for Marriott's Fairfield Inn Brand. I wouldn't be surprised if this was one of Marriotts top rated Fairfield Inn Hotels as most Fairfield Inns that I have stayed at across the country are in outdated dumpier buildings. Not this location. This Location is in a brand new building or maybe a renovated building, regardless it is one of the nicest Fairfield Inn's I have been in and I have been in hundreds!! This Fairfield Inn is right off the highway and a few minutes from Downtown Savannah Proper. The Breakfast was above average for this Fairfield Inn too. Even during this crazy COVID PANDEMIC. The Lobby and Hang Out area was always very nice, clean and homey. I really think the ladies behind the front desk go the extra mile to make all guests and guests of guests feel welcome. I happened to be at this Fairfield Inn as I was running back and forth from my Condo in Pooler Georgia and this Fairfield Inn Location meeting with a group of people that were all staying at this hotel. The Ladies at this hotel were all so fun and friendly. From the moment you checked in they did a good job of putting on their game faces and doing everything they could to assist you. They all had great senses of humor. They really did what they could to make every guest stay as pleasant as positive. I would prefer to not have to leave any negative review for this hotel but this entire situation that I am going to detail out below and how its been handled so far is just not setting well with me. I want to give the Management and Staff at this Savannah Fairfield Inn Hotel the benefit of the doubt because they really were exemplary employees for the entire Marriott Brand. One of the days on December 19th. I had decided that I was going to stay the night at the hotel instead of driving back to Pooler. It was late. Miss Shakira had assisted me with reserving a room. I was less than a minute into checking in when I had made the decision that I was not wanting to stay at that hotel (because I had heard about an issue the Savannah Fairfield Suites was having earlier on during that week that does not need to be blasted on here but the entire staff at the Fairfield Inn definitely knows exactly what issue I am referring to). Because of this issue Shakira allowed me to cancel my room less than a few minutes into checking and be able to receive my full money back on my Bank of America MasterCard. once the manager got back on duty the following morning. Fast forward a few days later. I talked to the hotel in person and also called the hotel. I spoke with the GM maybe 2-3 times. The GM had assured me that the money was going to be refunded back to my Bank of America MasterCard. that I used to pay and it could take 7-10 business days. After waiting 7-10 Business Days. I had noticed the charge still on my BOA account. I called the Hotel and asked again for the GM and she had said that it showed the Payment was in the process of being refunded to me on my BOA Master Card. Fast Forward almost 30 days later. I followed back up with the hotel GM and let her know that the charges were still on my account and nothing had been refunded. She had told me that it was showing that the charges were refunded on her end. I assumed maybe that my bank would reflect this later on during that business week. I gave it a few days. Still showed the charge for the room and no refund on the BOA Account. We are going on almost 42 days now as it is now Jan 30th and there is still no refund showing up on my Bank of America MasterCard. I have given the GM and this Fairfield Inn Management Team plenty of time to take care of this situation which could have been easily avoided altogether if it was handled correctly 42 days ago which is why I specifically mentioned at the beginning of this post that this review easily could have been a 5 star review instead of the 1 Star Review. It would be a Zero Star Review if there was an option for Zero Star Review.

  

• johnbP5225JG

  07 febrero 2021
  JBB

  This is the second time I have stayed here this month and will probably be the last. If I hadn't arrived late I probably would have gone somewhere else. The room is just dirty. Hair in the shower and sink. Hair on the sheets. Scared to think what is on the dark carpet. No extra towels as requested. Called earlier and was told I was assigned a specific room. On arrival had to argue with the employee about it. Sad Marriott...