Fairfield Inn & Suites Roanoke Salem

Comentarios destacados

• besca001

  15 octubre 2020
  Mixed Feelings About Fairfield Inn & Suites Roanoke Salem

  The Fairfield Inn & Suites Roanoke Salem is located 12 minutes away from Downtown Roanoke. The hotel is in a quiet location, plenty of parking, and its appearance from the outside is great. We decided to stay in this hotel, since they are temporarily allowing pets for a $50 fee during the entire stay, but we did have mixed feelings about the hotel during and after our stay. These are the pros and cons of staying in this hotel: Pros - Free accessible parking - Breakfast provided during weekends with COVID-19 precautions. In addition, the two ladies that managed the breakfast area worked really hard and provided excellent customer service to each guest - Spacious, quiet rooms - Excellent customer service provided by "Treaston" at the front desk Cons - Drainage problems with toilet and shower in room - Stressed/tense front desk staff during the weekend (evenings), and sometimes absent from the front desk. When dealing with special needs or emergencies, it took extra steps/dialogues to get a solution - Guests (large groups) roaming in lobby without masks inside the hotel, while staff is trying to attend front desks, and meeting other guests' needs - No maintenance/engineering team available in the weekend - Staff not aware of special/bonus points rates within the hotel, even though it is posted in the Marriott.com site Even though we dealt with an uncomfortable experience during our stay, and took several steps to report it and find a possible solution, we decided to give this rating to this hotel. There are some team members that do deserve some credit, such as the kitchen team. Obviously, there is a need for adding more support staff to this hotel to be successful, especially during the weekend. I would probably not consider it in the near future, but hope that such comments are taken into consideration for improving operations within this hotel.

  

• Jamiebrown050150

  21 octubre 2020
  Great front desk associate

  I had stayed at the Fairfield inn and suites in Salem for a softball game my daughter was having and the front desk staff Sierra did a great job at helping us check in she was so nice and outgoing and she had took her time to help us with a place to eat Mac and bob was a great dinner she also told us about the hotel and precautions they are taking during COVID it was very clean and new hotel

  

• nhlefty

  29 octubre 2020
  Great Location - Housekeeping ???

  Great Location on and off for I 81. Front desk staff exceptional and excellent Covid precautions. Breakfast outstanding with individual meals prepared. She was outstanding and quick. Room was clean, however not totally up to Marriott standards. TV issue 1st room, No hand or face towels in 2nd room. Front desk corrected, however issues should nave been caught by supervisor. Still a good stay and would go back,

  

• DanT73

  24 noviembre 2020
  Clean Hotel and great service

  We stopped at the Fairfield late at night after needing to leave another hotel in Lexington that was unacceptable due to lack of cleanliness. When we arrived, Summer was at the front desk and could tell we were stressed. She went above and beyond and personally came up to the room to ensure all was acceptable and we were okay. It was the kind of service you often find in the Marriott brand and she really calmed us and made our stay. Hotel was new and very clean. They also continued breakfast in a safe distance way which was a nice touch. We had a very nice experience and many thanks to Summer!

  

• chazleen

  10 marzo 2021
  Third visit

  This is the third time we have stayed at Fairfield Inn and Suites. Unfortunately while previous visits were fine, this visit not so much. First the bad news: We asked for a room that did not have pets but when we got to our first room we found lots of dog hair in the carpet (husband noticed this in front of the mini fridge and believe me he is not one to notice things like this). After seeing that I looked at the rest of the carpet and at the entrance of the room there was gravel type white tiny stones over all the carpet. We requested a new room and were moved to the fourth floor. Room was cleaner but the curtain was broken at the end and hanging down. We had just driven close to 13 hours so it wasnt worth the time to or energy to report it. During the night from about 8:30 to approx 10:00 there were a lot of young ladies yelling, slamming doors, in the hallway laughing and talking loudly. We did not complain as this was a cheerleading squad who I believe was celebrating their competition win and though we were exhausted it wasnt late to them so we just tried to get to sleep the best way we could. However it showed that the walls and doors are not sound proof which in a hotel this is important. Heating is forced air and loud. Something in the bathroom sink clanks when using the hot water. Staff is under staffed! Staff seems to have to wear many hats. Not good for customer experience. No small table in room so if you have food to eat there is no place to eat. Good news: Location is great for on and off highway. Staff is exceptional. We had Treaston check us in and change our rooms. He was friendly, empathic and helpful. At one point I had to wait at the front desk (to get news cards for new room) as Treaston left a note saying he had to step away but would be back shortly. Just a bit later here comes Treaston carrying sheets. So I presume he had to help a customer in a room at the same time he was working the front desk. He wasnt rattled or complaining. But this is an unfair way to treat good employees. Another employee (sorry did not get her name but she was working the front desk at 6:00 am on March 7th.) She appeared to be working the front desk and the kitchen. She was also friendly and professional. Though the kitchen wasnt opened she offered to get us coffee and tea. Exceptional! The shades are automatic. Nice touch Tv is huge. Beds were comfortable. Lots of hand sanitizer stands around hotel. Staff wearing masks and gloves. Unfortunately the bad outweighs the good so we cannot recommend this hotel and we will not be staying here again. Please reward Treaston and the woman we met the next morning. Please up staff your staff. Please sound proof your rooms. Please inquire of your guests their travel plans and place them in appropriate rooms (example put all cheerleaders on one floor and other guests on another floor so everyone has an enjoyable stay).