Fairfield Inn & Suites Richmond Short Pump/I-64

Comentarios destacados

• Debra57726

  10 julio 2019
  Wonderful Stay

  I have nothing but great things to say about this hotel. Check-in was very easy, and my impression after that was how clean everything was. The room was immaculate, and the bathroom looked as if he had never been used. The housekeeping staff obviously do a wonderful job. The bed was very comfortable, and I was impressed with the amenities in the room. I would suggest paying a little extra and booking a suite rather than a room. The bed in the suites is far enough away from the door that you don't hear any noise from the hall. My suite was in front of the elevator, and I never heard a sound. I was also impressed with the breakfast. It was far better than what I expected - hot scrambled eggs, sausage, oatmeal, and fresh fruit were just a few of the items offered. There were also two very nice ladies working the breakfast area, and they wanted to make sure that everyone had what they needed. Overall, I was most impressed with every aspect of this hotel. I highly recommend it!

  

• potatocat1

  29 julio 2019
  Not Marriott standards

  This hotel is not up to Marriott standards. The front desk staff informed us that the keys wouldn't work well, and they were correct. Sometimes it took 10 -12 tries to enter our rooms. One room had lukewarm water for the shower. The refrigerator is one room did not work at all, and the guest needed refrigeration for breast milk. She was told that they couldn't get her a refrigerator until the next day, and it never arrived. The staff was friendly, but the hotel is showing its age. As a guest that frequently stays at Marriott hotels, it was disappointing to select this hotel for my group and have so many small, but un-Marriott like issues.

  

• 440theresah

  23 noviembre 2019
  Not happy

  We have stayed at many Marriott properties that have been more than adequate, however, this one was not one of them. Upon check in, the front desk staff was very helpful and attentive. We were assigned our room. During the night, I noticed the toilet was not flushing appropriately and just waved it off as Im tired and its just me. However, at 645am the toilet became clogged and would not flush. The water was up to the lid. I went down to the front desk and asked for a plunger. A housekeeping staff member offered to help but I said I would like to try first. She also told me that there was a problem with that rooms toilet yesterday. Why did they put us in that room I asked myself? Brian, the front desk manager, gave me a plunger. I tried to plunge the clog away but was not successful. I called the front desk and Brian answered. I told him the situation had not improved and he told me a plumber would be in at 830 am. As we would be checked out by then, this was not going to work for us as I needed a shower which by the way was lukewarm water at best. Actually chilly! In any case, I asked to switch rooms to which he replied just to take a shower. He offered to come and try to plunge but my husband had already completed that. He then said, it should be fine but I did not trust it. I asked to be moved to another room to which he said, all the toilets are the same. I asked again getting exasperated. Finally, he agreed to assigning us a different room. The water in the shower was cold and never got warm. I would not stay here ever again.

  

• Debra57726

  28 julio 2020
  Wonderful Experience Even During Virus

  Having no choice but to travel to Richmond for one night, I was very concerned about the safety precautions the various hotels were taking. I certainly did not have to worry about this hotel. The place was immaculate. It even smelled clean! The housekeeping staff have obviously been going above and beyond what I even expected. Before checking in I mentioned how concerned I was about safety precautions being taken, and when I got to my room there was a very nice young man standing in the hall who was obviously waiting to tell me that he knew I had been concerned and was making sure that my room was exactly how I wanted it. I also liked having a suite on the top floor that had recently been renovated. I had more than enough room, and even the bathroom was larger than I had expected it to be. I hope I will not have to travel again until the circumstances are different, but if I do, this will definitely be my hotel of choice. Great all-around experience!

  

• lauraf252

  13 marzo 2021
  Not the best Fairfield

  The front desk assistant was very nice and helpful. The room she first gave me was in alignment with my elite status requests; unfortunately the room had not been cleaned from previous occupants. The 2nd was an upgrade to apologize for 1st room but not because of elite status. The room is clean but I would not stay here again. I dont feel safe.