Fairfield Inn & Suites Omaha West

Comentarios destacados

• rrdub

  30 septiembre 2020
  Clean, comfortable, safe

  The amount they charged for our little dog to stay with us for 1 night was almost equal to the room rate, but other than that, no serious complaints. We had some bad experiences with hotel cleanliness and Covid safety protocols on this road trip and were really pleased with this property. Room was very clean, all staff was masked, no crowds gathered in lobby etc. Comfortable bed, quiet. Slept very well. Location is a bit off the interstate, but lots of restaurants and retail nearby.

  

• Culleen B

  14 octubre 2020
  Avoid!!!

  We have stayed at this hotel several times a year for the past several years. This time we were dismayed by how far down the ladder it had become! Motel was dirty, staff was VERY unprofessional looking and acting. We were concerned about their lack of Covid precautions. Found out (after the vehicle of another guest was broken into overnight) this hotel is now housing homeless youth and there are no cameras on the parking lot. People were sleeping in cars in the parking lot 2 of our 4 nights at this hotel. We will not stay here again and do not recommend anyone else do either.

  

• Camper559837

  25 enero 2021
  Not quite up to par

  Not a horrible motel but the bathroom door took some extra effort to get shut. The biggest problem we had was the heat was uncontrollably hot. We tried to adjust it and according to the thermostat said it should be fine but the temp never changed.The heat just kept coming. Those were the only annoying things we encountered. It is always nice to have a microwave and fridge. I just believe in this day and age the combo is a must. I won't complain about the covid restrictions because I realize that is out of there hands. They, like everyone else, are just trying to get by and run a business the best they can with all the obstacles.

  

• luketT679VQ

  25 febrero 2021
  Dirty

  Checked in the first evening of my stay and went to bed early. Woke up to shower and found dirty wash cloths and towels. There was also someone elses hair lingering on the floor. Got switched into another room and it hadnt been cleaned other (hair on the pillows, food crumbs on the desk) so I checked out early.

  

• MangoTheHD

  21 febrero 2021
  Just Avoid It....

  Cons: Understaffed and neglected. That would be the two words I could use for this hotel. Is it a Covid issue? I don't know. The front desk was never staffed and I had to "call" the hotel to get someone to come to the front desk. The sidewalks and parking lot were not shoveled or cleared and were quite dangerous. If this hotel was inTexas that never got snow, I could give them some slack. But this is Omaha, and all the businesses in the area had cleared their sidewalks and parking lots. Even neighboring hotels were spot on with their sidewalks and entrances. The trash was left to rot by the ice machines. The lights in the hallways were all damaged and torn. The grab-and-go breakfast was horrible and once it was gone...it was gone...there was no re-stocking or keeping the area clean. I have stayed at a lot of hotels during C19 and by far this was pathetic. Yes, pathetic. Because of my disability, I do travel with a service dog, and she was referred to as a "pet" by the check-in staff. I tried to kindly explain that she is not a pet. Ever. I was offended. I think their staff needs some training on this issue. None of the handicap stalls were cleared and one gentleman was in a wheelchair and they told him to just park under the awning because they did not have a handicap stall cleared to accommodate him or his vehicle. As someone with a disability, I know personally, I do not like to draw attention to myself but they did a doozer with that one. The Pro: And it only has to do with location. So many awesome places to eat. A grocery store, Target, and Starbucks right across the street. Outlet Mall is close. Easy drive into town...just find a different place to stay but stay in Elkhorn (West Omaha). It is a fabulous area! Will be reviewing all the fun places we ate!