Fairfield Inn & Suites Austin - University Area

Comentarios destacados

• MarySol L

  31 agosto 2015
  BBB un hotel pequeño con gran servicio

  Los empleados son muy amables dan un gran servicio es como hospoderte con amigos pero con la comodidad de un hotel ****. Es un hotel pequeño pero muy comodo, limpio, tranquilo, con todos los servicios, ideal si estas buscando algo Bueno, Bonito y Barato, aunque es considerable la distancia del downtown en taxi o auto llegas en menos de 10min. Si te gusta caminar también esta el bus informate como funciona es super práctico.

  

• ben-pickel

  28 junio 2020
  Great experience

  Rooms were clean and the hotel was great. The staff was amazing very helpful and friendly Definitely would visit again. Trip advisor has a 200 word minimum the review is over but have to keep going and done

  

• kfick353

  25 julio 2020
  Safe Clean Comfortable

  We stayed in June, during the Pandemic, but you would never know it during our time there. That's not because they didn't take it seriously, they did. They made our safety so seamless and were so friendly and caring that we were completely comfortable and cared for during our time in Austin. A truly great staff and team.

  

• cynthiatN8943RX

  30 julio 2020
  Great customer service!

  I have stayed more than 100 nights in Marriott hotels this year. The customer service (esp Octavia) went above and beyond the good customer service level! Kudos to this establishment. Very close to University, Camp Mabry, and Downtown.

  

• kwhdman

  12 febrero 2021
  Excellent customer service; cleanliness lacking

  Front desk employees were friendly and had excellent customer service. No complaints there at all. Breakfast was as you would expect for this price point, and limited as you would expect due to covid. Beds were very comfortable. My lower rating comes from the cleanliness of the room. Nothing overly dirty, but I also didn't get a sense the room was well cleaned. There was lots of black particles under the bathroom towels and on the toilet tank top. The same particles are on the fan covering in the ceiling, so I assume it fell from there. There was also black handprints on the curtains, so that tells me the black stuff is obviously not something new. I couldn't tell if the remote had been cleaned (other hotels I have stayed at will have them in a plastic bag or something so you know it has been sanitized). We had about 1/3 roll of toilet paper, which was enough for out stay, but no extra toilet paper roll was left for us. Lots of little things like that which made me wonder how effectively our room was cleaned and prepped. We will be staying elsewhere next time.