Fairfield Inn & Suites Atlanta Acworth

Comentarios destacados

• tashidaw

  18 febrero 2020
  Horrible Customer Service

  I called the hotel directly because they still charged me for a stay when I cancelled the reservation within the cancellation timeframe. I spoke to Ms. Williams who states she is the GM. She is the nastiest person I have ever had to deal with. She lacks any customer service skills and hung up on me three times. I even called Marriott 1800 number and put them on three way so they could hear how their GM of their hotel speaks to their customers. She basically said that I didnt cancel in time not even listening to the fact that I have email confirmations to show that I did and I wouldnt be getting any money back and hung up on me. I called back and asked to speak to someone else. Again she denied that request and said Im the GM theres no one higher than me. I said well youre being very rude and she responds Im not being rude and youre not getting your money back and hung up again. If this is the type of management staff Marriott is putting in leadership positions now I will be sure to never use them again. Oh and just for kicks and giggles Ive attached pictures showing.....my booking confirmation showing I had until 11:59pm on 2/6/2020 to cancel and a confirmation email showing it was cancelled at 12:06am 2/6/2020. Doesnt take a lot of years of school to know that 12:06am is well before 11:59pm. Oh and I just field a formal complaint about Ms. Williams with corporate as well, this isnt over. Hope you NEVER have the pleasure of speaking with her.

  

• alabama_number_1

  06 marzo 2020
  Wedding Weekend

  We were here for a wedding weekend. The hotel is good but not great. Due to the large group and wedding we could not get a room on the upper floor. Rooms were clean. Lobby was nice. Overall the stay was good.

  

• TJG1955

  30 mayo 2020
  Very clean

  We stayed here one night and found the place and staff very conscientious about the importance of maintaining a clean and sanitary environment. The bed was very comfortable as were the selection of pillows. We will stay here again. The only negative was that there was no coffee maker in the room or available coffee in the lobby. Not sure if this is just temporary due to the virus.

  

• patopti

  08 septiembre 2020
  Pleasantly Surprised

  We had driven 8 hours from Tampa and needed a place to stay the night. The late start put us in Acworth around 11pm. We were upgraded upon arrival by the friendly and efficient front desk young lady working Saturday night. Out room was clean and spacious. There was a coffee machine and coffee pouches with creamer and sugar in our room. We got a great night sleep and headed out in the morning towards home. There was pleanty of food offerings to choose from that we snatched up before departing. The Marriott that we'd stayed at the night before had nothing to offer at all for food service. Kudos to this Marriott property. We will definitely stay here again on our next journey to Tampa.

  

• ahrweilerm

  28 diciembre 2020
  Poor Covid-19 protocols

  Property and room were in good shape but when we walked into the lobby, there was an entire family of guests without masks despite the large signs that they are required. Instead of asking them to mask up the front desk staff greeted the family warmly. Both hand sanitizer stations near check in desk were empty. Did not inspire confidence. Poor soundproofing of guest rooms/hallways. Hard to find driveway entrance after dark.