Fairfield Inn & Suites Asheville Airport/Fletcher

Comentarios destacados

• misslovely225

  05 septiembre 2020
  Horrible and Trash

  This place is an absolute dump. My boyfriend and I came here and the first room smelled like garbage and the second had what looked like food stains on the night stands. The front desk woman was so nice and apologetic. The manager just said that he apologized for us having to wait. Definitely a first and last time

  

• vwbusman

  25 septiembre 2020
  Mountain trip

  Hotel was very clean. Everyone was following covid guidelines. Room was nice and clean and bed was very comfortable. Great hotel and will definetly stay here again when in the area. Staff was very friendly and helpful. Great location for trips to Brevard the forest and Asheville

  

• sigman5

  27 septiembre 2020
  Clean hotel, needs some improvements

  Chose this hotel because we had stayed in a newer Wingate off Underwood Rd in Fletcher and thought this was the same one. It isn't and I'm not sure what happened. This location is directly across from the Asheville airport. Hotel is much older than the previous but is clean and quiet. Nice, large indoor pool that is unheated so we used the hot tub instead which was nice. Staff was friendly when you could find them; it appears they are running a skeleton crew because of COVID. My room was located directly above and overlooking the indoor pool. We thought we might have a noise and light problem because of this but the nighttime staff made sure the lights went out promptly at ten and no one was using the pool during our stay so it wasn't an issue. Nice patio area on the other side of the pool...we spent a lot of time here relaxing..furniture is nice and well maintained. Our main issues were we were not told until check in they place a $25 a day incidental hold on your debit card which is not released until after check out; actually a week after check out depending on your bank. This tied up $50 of our budget for the trip and meant we had to make adjustments to what we had planned to do while we were there. This should be a feature of the reservation process so you can plan ahead. Because of COVID restrictions, there is no regular breakfast offerings. We were aware of this but when we went downstairs the first morning, it was obvious we would not be able to have breakfast there. Sugary granola bars, Pop Tarts, sugar loaded pastries were the only things available. I had hoped there would at least be packets of oatmeal/grits and some fruit. This also cut into our budget because we had not planned to eat breakfast out. Everywhere you looked there were signs stating masks were required for everyone in the hotel. However, I only saw masks on those of us staying there, never on employees. Gallon jugs of hand sanitizer were in several areas in the lobby and there is a plexiglass screen at the desk so I guess the employees felt this was enough. Also, there is no daily room cleaning services, which was fine with me but I know some people prefer to have someone at least make their beds, change out towels. I'm glad there wasn't since the housekeeper also was not wearing a mask but the room was spotless and everywhere I went in the hotel I could tell housekeeping is excellent here. The grounds are well maintained but next to the hotel is an old restaurant that has been closed for awhile and those grounds are not kept up. Since it is literally across from the hotel as you drive up, it doesn't look good but this is not Wyndham's fault

  

• tonyw833

  29 septiembre 2020
  Hotel Fine, But PLEASE HELP ME

  Stayed over on a business trip. Hotel rooms are comfortable. It was all fine except when it came time to check out. That 24hour staff member had vanished. We had a plane to catch. Got home and have now called the hotel twice, have tried mailing Windham ..... Just don't know what to do to get a receipt for the stay. Please can someone help me .......

  

• Kathman17

  23 diciembre 2020
  Great hotel at a great price!

  Nice hotel and great staff! The airport shuttle was very nice and the driver excellent and courteous. Extremely close to the airport; I could have walked but the rain was heavy. My only minor complaint is that I was properly charged but an additional identical amount remained on the "pending transactions" on my credit card for nine days.