Extended Stay America - Albuquerque - Rio Rancho Blvd.

Comentarios destacados

• Meglwells28

  28 marzo 2019
  Booked and paid, They lost reservation

  We booked through hotels.com and paid our nonrefundable fee. I called the day before to make sure we were good. Showed up at hotel and they couldn't find our reservation and they were totally booked so they couldn't get us a room. Total waste of time. I canceled all my reservations with them coming up as well.

  

• WJD_CO

  11 mayo 2019
  Not horrible if they do not loose your reservation

  We had booked in advance and asked for two queen beds for two unrelated men traveling for a conference. When we got there they said all they had was on queen bed. We had to get a roll away, and it took a long time to check in. They seemed totally unprepared for us and our needs. It ended up okay, but it was a hassle.

  

• Juanita C

  02 julio 2019
  Great place for an extended stay

  I was having work done in my house and needed a place to stay so I booked a room here. The queen studio was perfect for my needs and it was great having the kitchenette so I could prepare my own food rather than eating out all of the time. It even had a tiny little dishwasher. Staff was very friendly and a continental breakfast was available if you wanted it. Rooms were clean and quiet. Laundry room available on site.

  

• nurse281619

  17 agosto 2020
  Recent Stay

  The hotel itself was nice, clean and in a good location (we thought). However, the family directly above us obviously had children who ran and jumped all day and night. Night time was even worse, sounded like a zoo up there. I've never experienced anything like it during any hotel stay, ever. Just horrible. It was so bad, even my seven year old son was annoyed and asked if there was anything that could be done. My husband and I phoned in several complaints esp at night, as we were there for a funeral and had to be up very early in the morning. At first we were told it would be taken care of and that it was unacceptable. Then my husband was told that they cannot control people's children. I understand about them being children, however, they should be able to control their ADULT guests and what they allow! So because they allowed their kids to bring that amount noise and disturbance, other guests HAD to suffer? By the time we were offered to move rooms, our stay was almost over. Also, apparently there was more than one "disturbance" in which people were either drunk or high and police had to be called. The room next door to us had guests that smoked weed the entire time we were there. For this reason, I cannot offer more than two stars.

  

• T1684RLmandyc

  01 febrero 2021
  Booked a room and showed up and had no room available but they still charged me

  Booked 2 rooms through hotels.com, showed up late at night with our 6 children for the front desk lady to tell us they dont have rooms for us, they have one left with one queen bed... that wont work with 8 people! She told me there is nothing she can do and has no control over hotels.com and STILL charged my card! its been over 2 weeks and the "refund" i was told i would get still hasnt happened. Front desk receptionist AND manager were both rude and didnt care that a family of 8 were displaced at something that was not in my control. Unwilling to help at all. I would never stay with this property in the future.