Evelina Palace

Comentarios destacados

• cococby

  05 marzo 2019
  Hotel de 2* (estrellas) máximo

  Habitaciones y baños pequeños con mobiliario de baja calidad y viejo. Gimnasio en habitación 3x3 metros con máquinas obsoletas. Piscina agua fría. Zona sauna muchos defectos. Zona masaje muy baja calidad. Wifi baja velocidad. Aparcamiento en calle pública. Muchos defectos. Mal hotel

  

• Heather B

  03 julio 2019
  Evelina Palace Bansko

  We stayed for a week and though the hotel was quiet we still got a very good service. The room was large clean quiet with a lovely balcony overlooking their pleasant garden. The beds were very comfy. The staff were very polite and friendly. Our waitress even went out of her way to take us up to vichran huts as the ski lift wasn't running or the public bus. Food was good with enough choices to choose from each night. The only downside was the swimming pool was shut for maintenance.

  

• sssO3466QZ

  27 diciembre 2019
  Not a 4 star hotel at all

  This was supposed to be a 4 star hotel but the hotel was disappointing. The room had a dirty leak in the bathroom and they refused to change the room for us even we complained many times. The food was average and the swimming pool was warmlike cold. Plus most of the staff did not speak english.

  

• alina b

  04 enero 2020
  Stay away from this hotel!

  Ah, where should I start...Evelina "Palace" Hotel is definetly not a 4 star hotel, at most 2! Definetly not a "palace", don't get fooled by its name. The hotel looks old , there was hair on the bathroom floor when we arrived. There is a pretty ok small sauna and an inside almost-warm swimming pool. The water and the hall where the pool was were too cold for me and I used them only once. The food was average, little choices and it looked like there were many processed foods like frozen: pies, fishfingers,some kind of schnitzel. For halfboard,no drinks for dinner, not even water. At breakfast no real coffee. But the worst was the attitude of the "lady" that was supervising the place. I do hope that she is not the owner! She was rude and was treating us like nothing but a source of money and that's it! She accused us of breaking some glasses, with no evidence, and of course, without being true. Then she tried to extracharge us for drinks we did not have. She showed us a receipt for 5 leva, that was not signed, so obviously we did not order those drinks. When we confronted her and told her that what she was doing was cheating on turists she apologised. We were a big group and everybody had an extracharge for something theysaid they did not have, some of them for large sums of money, up to 60 leva. Her attitude left us with a bitter taste and it is such a pity that something like that can ruin your holiday, because Bansko is a nice mountain town with good slopes which can assure you a nice winter vacation.Fortunately we had a nice funny group and the vacation was not a total fiasco, but please, DO NOT let yourself be fooled, DO NOT PAY FOR SOMETHING YOU DID NOT DO OR HAVE! As a plus....the hotel has a good location, big rooms, nice garden. It has a free shuttlebus to the slopes, but there are also many other hotels that have this service also. But everything was overshadowed by the attitude of the supervisor!

  

• amarandeiv2020

  24 febrero 2020
  Not a 4 stars hotel

  We got an appartment and two rooms and in the first night was very cold, sleeping with socks and many clothes like cold. Next day weve told this to reception and he said he has called for someone to fix the heaters, nobody came. Next day was the same problem, in all our rooms, but when we asked about the possibility of bringing an extra heater, they said they can only send us to another hotel, theres nothing else they can do. The pool water was also cold. Staff barely speaks english, only 2 persons in whole hotel. There werent enought power outputs, only one in each room. Definitely wasnt a 4 stars hotel.