Ensana Nové Lázne Health Spa

Comentarios destacados

• travelin_tommy

  06 octubre 2019
  Pretty good, but I am not convinced it was worth the price

  Positive things first, and nearly everything was positive: every single person we encountered here provided top-notch service. The hotel itself was certainly interesting architecturally in the grand old 19th century style, and the hotel is maintained in excellent condition definitely not the shabby chic one can sometimes encounter with hotels of this vintage. The breakfast buffet was extensive and very good. Being a spa hotel, of course, one must consider the spas. Again, they were well-maintained and well-staffed. From others among our party (wife included), I heard that massages and other special treatments (for additional cost) were also good. The Roman Spa in the hotel is elegant in appearance and enjoyable to experience. As it is possible to go to the other spas of the related hotels with the same door key/hotel pass, on a subsequent day, my wife and I walked through the long complex of interconnecting hotels to see some of the other spas. We especially enjoyed the pool with water features at the extreme opposite end of the complex, i.e., at Hvzda (Aqua Wellness Center). The hotel is very well situated to enjoy some of the hiking paths in the area as well as Mariánské Lásn, which is pretty now with fall colors. Although it rained part of the time we were there, it was also possible to do some hiking. OK, now for the couple of small quibbles. My wife and I had booked a double room; it was pretty small, considering the cost compared to other hotels in M.L. The other quibble is I really thought that at least one pool, preferably with vigorous water jets, would have hot water. Alas, not one could be found in the entire complex: the warmest we saw was 31º what the ancients would call a Tepidarium. I admit you can go into one of many saunas to get hot, but that is not the same thing.

  

• Reuven S

  16 diciembre 2019
  A health and wellness paradise.

  A health and wellness paradise. Amazing and high quality place with high level of service, caring, concern including medical staff and treatments. The reception of the hotel with high-level professionals, assistance in bringing suitcases to the suite, quick reception and we in a spacious suite with a large living room and a double bed bedroom with emphasis on good mattresses and a choice of pillows for your taste. Shower room and toilet clean and tidy with towels, necessary accessories and no less important permanent cleaning. It is important to note here the concern for everything in the suite and the desire to provide immediate service for every request and request - amazing. A quality restaurant with varied and delicious meals. High-level wait staff. The special waitress Ms. Alla who with her diligence and incredible smile gave us the best of service and kindness - a huge thank you. And now to the health part of our honor we came here: a primary care physician, a nurse's meeting and a flexible treatment schedule, treatments performed by a professional and high-quality medical team, including answering every problem and request, always with a desire to help - very important! This is the first time I have come to a hotel with my dear mother in this amazing place with the goal of strengthening her health and with the hope that it will be with the help of God and with this amazing team that did everything and all the heart to bring us back here soon - thank you.

  

• Nadezhda_shu

  16 enero 2020
  Very unprofessional and unfriendly front desk staff

  On 16/01 I had a one-day trip to Marianske Lazne with my mother who is a travel agent. She always uses the opportunity to visit some hotels for professional purposes. This is how we ended up going to Nove Lazne Ensana. The first impression was great: the building has an amazing architecture and a stylish palace-like interior. However when asking for a possibility to visit a hotel room, the front desk reaction was completely unexpected. Usually the hotels are happy to show their product to the professionals. In our case the hotel staff was rude, you could read the antipathetic and annoyed attitude on their faces. This probably has something to do with the fact that my mother is Russian- still unacceptable attitudefor a 5 star hotel staff. The lady who talked to us struggled to find the right words in Russian and when offered to continue in English she responded very rudely that she doesnt speak English (seriously?! :D). In the end we didnt get any information on the hotel services whatsoever and were not offered to see any of the hotel infrastructure. Its the only hotel on our trip to welcome us this way. Definitely not a 5 star experience.

  

• Javier A

  31 agosto 2020
  El mejor hotel de Marienbad

  El hotel es muy bueno. El edificio señorial y la situación ideal. Las zonas comunes muy tranquilas, demasiado. Hay varias estancias y servicios cerrados por el COVID si bien es verdad que no te avisan previamente de cuales son. La habitación es amplia y decorada elegante, la cama muy cómoda y un baño completo moderno. Todo muy limpio. Toallas y sabanas impecables. No hay aire acondicionado, en verano se hubiese agradecido. El personal de recepción es muy amable. El nivel de ingles del personal es bajísimo. Prácticamente solo habla ingles en recepción. Todo el mundo te pregunta que si hablas ruso. El desayuno es bueno, aunque si vas a las 9.15 parece que les sabe malo, ya que el desayuno es hasta las diez. El Spa es lo mejor del hotel. Los baños romanos muy bonitos aunque bastante concurridos, te pasan 2 tours diarios mientras tu enseñas tus carnes en bañador y no se cortan en hacer fotos.

  

• 825Guest2013

  27 enero 2020
  Nice

  I visited this town Marienbad (Mariánské Lázn) and hotel Nove Lázn for the 1st time and I liked it. I visited several times 5 stars Hotels in Karlovy Vary, however next time I prefer to return back to Marienbad Hotel Nové Lázn. I used to see in London hotels kettle, tea & coffee packs and I was nicely surprised that Room was equipped the same way. I arrived late night and plate with cheese & sausages waited for me with pack of local waffle oplatki, thank you. Staff in general is valuable asset for any company, I noticed staff of this hotel is very good, professional, polite from Head Physician Mrs. Gabriela Dipoldova, Reservation Manager Mrs Monika Novotná, Nurses, Reception staff, SPA Treatment specialists, kitchen staff, waiters, cleaners, thank you for warm hospitality and provided SPA treatments, Cleanliness. I recommend this hotel and hope to return in the near future.