Embassy Suites Palmdale

Comentarios destacados

• carlarm2017

  17 abril 2017
  No estuve totalmente satisfecha

  no me gusto el servicio de la recepción me parecieron personas groseras y la limpieza de la habitación no estuvo satisfactoria el cuarto tenía un Olor desagradable la recepcionista pareció no importarle

  

• Jason T

  14 marzo 2020
  Good room for the area

  The room was nice and clean. Amenities such as the pool and workout facilities were above average compared to other hotels in the area. Seriously disappointed in the evening happy hour with long lines to get a drink due to there only being one bartender on duty, and the food selection was embarrassing for a large hotel chain that advertises their happy hour as one of their highlighted features.

  

• GrandTour682760

  25 marzo 2020
  Charged me for rooms I didn't use

  My stay was fine. However when I received my credit card bill, I noticed that they charged me for several rooms that I had canceled! I was part of a large group, and had booked some extra rooms through booking.com. I canceled the extra rooms within the free cancelation period, which booking.com confirmed. Embassy Suites claims that booking.com did not inform them of the cancelations, so they charged me a late cancelation fee (one night charge) for each room!!! I can't believe they would charge me a whole night's rate for rooms that I did not use! The mistake wasn't even mine, and they expect me to pay hundreds of dollars for rooms I did not use! I spoke to a manager who claims there is nothing they can do to reverse the charges and I need to contact booking.com. I have tried several times to contact booking.com and have not been able to get through to anyone yet. The Embassy Suites won't even help me contact booking.com. This is terrible customer service! They are trying to make me pay for booking.com's mistake. If they are going to be affiliated with booking.com, they should at least help to correct the error. They obviously don't care about helping their customers.

  

• Sandy B

  14 junio 2020
  Stayed during COVID-19 service and hotel was NOT 5 star they did not even try.

  Absolutely no breakfast in the morning not even a water and an apple as we got at every other hotel we stayed at our two week trip. Lights out in lobby ,carpet in hallways dirty room was clean until we moved an ottoman and trash was underneath. You would think with no one staying they would have time to deep clean.

  

• penmuro

  21 septiembre 2020
  Not what I expected from an Embassy

  Hotel looked great. Once we walked inside the entire building smelled of weed! Including our floor. Not ideal for me and my small children. Our room was just okay restroom was dirty. Not recommended!!