Embassy Suites by Hilton South Bend at Notre Dame

Comentarios destacados

• LF152

  24 julio 2020
  College Visit

  Normally I stay at this hotel for work and Ive always enjoyed my stay. We are Diamond status and are usually treated well however I was disappointed today when I was told I could not have a late checkout at 2:30. We are titanium elite with Marriott as well, so well keep that in mind on our next trip.

  

• Renee L

  26 julio 2020
  Don't waste your money sewer smell

  The sewer smell in the lobby is nauseating and very likely contains unhealthy methane. If the putrid lobby smell isn't enough, it also is in the parking garage. Apparently not a new problem because it was in a review 9 months ago. Still waiting 24 hrs later for manager to call me so I can get out of here and get a refund for remainder of stay. The restaurant isn't open for lunch at all and when they close the restaurant for dinner room service they forget to tell the guests. "Serve only on weekend" translates in actuality to Th, Fri and Sat but even that is not communicated to guests. But wait, it was Saturday night, well just closed anyway and suggested I go to a pub of Jimmy Johns. They still sell booze here but no dinner, or want to shuffle you to a small rooftop 90 deg F and 70% humidity rooftop small patio serving e.g Popcorn but oh yea alcohol. Not sure how that is helping covid either. When restaurant was open for breakfast Sunday it was a buffet served by employees but glass partition was open at the bottom to all the guests walking by. Duh covid. Duh no thanks. Shower stall is scary slick, two towel limit apparently in double guest room costing almost $200 a day. Hotel decor looks good but La Quinta is better run. Stay at Fairfield next door instead and skip the stench.

  

• jennifersL5733LY

  27 julio 2020
  Great location

  We stayed at this hotel for a lacrosse tournament. It was a beautiful hotel! The staff was very nice and the happy hour on the rooftop deck was also a plus! This hotel is in walking distance from a couple restaurants and the Notre Dame campus. We will stay there again if we are ever back in South Bend.

  

• bkm1232015

  03 agosto 2020
  Very nice hotel and great location.

  My family and I stayed here for a Lacrosse tournament. The staff was very welcoming and the hotel was beautiful! We really loved the rooftop bar with a pretty view of Notre Dame campus and a relaxing atmosphere. There was also a nice outdoor patio near the lobby and the hotel is within walking distance to some restaurants. It was great being able to just the cross street and be right on campus to take a walk. We also appreciated how they made us feel welcome by giving us a nice bag with water bottles when we checked in as well as a happy hour later for guests which gave us a free drink and snacks in their bar. The only negatives were having to pay to park in their garage and there was a sewer/trash smell on the main floor/lobby both days.

  

• MCOMike

  10 agosto 2020
  College Move In

  Was first there in Sept 2019 for a random football game weekend trip with my son and everything was great (ok except the room prices but you pay for location). Granted they were pre covid times and everything was open for business. Fast forward almost 1 year and honestly i think they are doing what they can do. I'm sure staff is limited as the in house restaurant were closed and room service was not good at all but I guess you have to accept things like this are gonna happen in these crazy times, otherwise just stay home. That said, the included breakfast needs a covid safe overhaul, including the EXPIRED milk cartons for kids cereal and coffee! That's just being downright cheap. Parking was fine. I had an overhead luggage compartment on top of my SUV and it was not fitting in the basement hotel parking. Luckily the front desk staff gave me a hotel pass to park in the first level which was super convenient. Rooftop bar confusing. I was with my 3 yo, 14 yo and 18 yo and the first night i was told we could sit up there which had a pretty cool view of ND. Everything was great. The 2nd and 3rd nights i was told by a new bar waitress it was 18 years and older to enter. Hence the confusion without a solid reason (other than "well i wasn't waitressing last night"). Now normally I would agree with the logic but I was told by front desk it was ok to have all kids. Granted my kids were all well behaved, especially my 100% seated 3 yo. I could see how others would not be. Just make an executive decision on it being the rule 24/7 and be done with it. Great location, clean just waiting for COVID to be gone and go back to normal, simple times.