Embassy Suites by Hilton Houston West

Comentarios destacados

• P6116DSjacobb

  12 septiembre 2019
  Muy completo

  Muy bueno y ambiente agradable cómodo cerca del mall Katy buen desayuno el personal amable es muy completo limpio cómodo agradable sin duda lo recomiendo el estacionamiento cómodo zona es tranquila quede invitado a regresar

  

• macmaestro1

  11 octubre 2020
  Not 21st Century but good 20th Century

  If tv matters to you like it does me, do not stay at this Embassy Suites hotel. Unlike almost all 21st Century hotels, this otherwise very nice hotel doesnt provide access for guest to sign on to the guests personal Netflix and Amazon Prime and YouTube accounts nor any other streaming service. The only tv provided is some awful regular tv that have nothing worth watching. Ive stayed in many hotels belonging to smaller chains and larger chains and most were set up so I could access my personal streaming accounts. Not here. I was forced to watch a show on tuna fishing and other horrid channels. Make sure you are fine with bad tv before you check in here. Otherwise a good hotel. Good free breakfasts and good rooms, large nice hotel with friendly staff. Reasonably priced. I wont stay here again.

  

• mayeshas

  13 octubre 2020
  Ryan at front desk! Great customer service!

  Aside from the hotel being amazing! Ryan at the front has the best customer service skills Ive seen in a long time!! I dont even leave reviews but I must give credit where it is due!!! He instantly made me feel welcomed. I will definitely be back!

  

• mightymichelob

  26 octubre 2020
  2-night stay during the pandemic--highly recommended

  While in town for the Lone Star Mopar Fest, the Embassy Suites was chosen as our host hotel. It was at capacity for the entire weekend, but you'd not know it by looking at the employees. All fully masked, all very cordial, and all very quietly going about their business. Our room on the 14th floor was very clean, very well-maintained, and we'll be sure to stay here again the next time we're in town. As a Hilton Honors gold member, we did receive some 'extra' attention, as well as the goodie bag on check-in. Electronic keys worked great, TV was great, and wifi was great, even though I'm sure it was loaded with all of the users! A special tip of the hat to the bar/restaurant downstairs. Breakfast was absolutely teriffic, and the workers were happy and engaged everyone while remaining safely distanced. Again, everyone wore masks, and we had no concerns of any kind. Plenty of food and atmosphere from the bar, and our dinners were absolutely delicious! I was a little shocked that our bar tab wasn't more, as we'd had drinks and meals, but when I double-checked, the balance was correct. I have zero complaints about the service at the bar, the food service, or the breakfast service. Couldn't give higher praise! Congrats to the hotel's staff on carrying the pandemic standards throughout the entire weekend. Even though there were hundreds of obnoxious show car owners who drank too much, yelled too much, and demanded too much, they never once cracked. We will be happy to check in again on our next visit to the area.

  

• Couragerous

  14 marzo 2021
  Pool limited to 30 minutes

  I called to find out whether the pool is open to registered hotel guests prior to booking and they said that Pool is limited to only 30 minutes even if nobody is waiting.. I can understand if they have to limit capacity due to COVID 19, but to imply that you are going to call police to arrest hotel guests who accidentally lost track of the time and unintentionally overstayed is unacceptable to me. I would stay elsewhere.