Embassy Suites by Hilton Colorado Springs

Comentarios destacados

• W2102YAdanielg

  27 diciembre 2017
  El mejor servicio x el mejor precio

  Este hotel en particular es de lo mejor al mejor precio, el servicio es muy bueno al igual que el desayuno y el lobby muy familiar, una piscina con agua tibia y una barra-restaurante muy comoda.....recomendable.

  

• Patrick E

  13 octubre 2020
  Colorado Vacation

  Ok hotel, but let's start with the cons: 1. Breakfast is minimal. It's a 3 option breakfast bar. Portion sizes are really small. I was hungry by 10 am everyday during our stay. 2. Mattresses are terrible. Over-used, sagging, too soft. 3. I had to ask for everything. No garbage bags, no coffee, no toilet paper, no cups. I realize there's no housekeeping but for an entire week? I made at least 10 trips to the front desk for towels. I went to Walmart for bottled water and shampoo. Our bathroom was in bad shape after a couple of days. 4. I'm a Hilton Honors member. No paper, no acknowledgement. I don't need much, but why join a rewards program? 5. Parking is terrible. The lot was blocked off due to exterior painting, so maybe this won't be an issue for you. Good? Large room for a mobility/accessible room. My mom had no trouble getting her scooter in and out. Location is good, but don't get a room on the highway side of the building. Neither the room size or location have anything to do with management or this brand. Will I stay here again? Maybe after a serious refurbishment.

  

• babybear55

  12 noviembre 2020
  Not up to par. Dont stay here.

  Made a rookie mistake and didnt check reviews assuming this Embassy Suites would be like others where Ive stayed. It wasnt. The pictures are deceiving. The details that make a stay at a Hilton property are missing. The property is old. It smells musty. Paint is missing on the doors. Floor in our room was crooked. Ceiling wasnt straight either. Balcony doors leaked cold air making the bedroom cold and the front room too warm. Mold in the sink. Uncomfortable and worn couches. Gross spot on the couch. Uncomfortable bed. Tiny bathroom with no counter space. Old hair dryer with peeling plastic. Cold waffles for breakfast. Non working elevator. The best thing about the place was the friendly ladies at the front desk.

  

• jeffsB6706DT

  25 noviembre 2020
  Customer Service

  Held a group function at the hotel in October 2020 and needed some Hiton Honors support for awarded points. Was lucky enough to connect with Celina Ria Gutierrez who was able to take care of my needs. She was great.

  

• 476davidk

  22 enero 2021
  OUTSTANDING during Viral Attack

  While most properties I have been to during this Covid attack make nothing but excuses, THIS PLACES BRINGS IT!!! Breakfast, Hot tub, complimentary drinks in the evening, free parking and fabulous employees. Fresh eggs, crisp bacon, hot potatoes, fresh toast, and variety of continental items. Large suite can be very important if you are here with family and friends. Selena, Nick, Sam and all others make you feel right at home. This is our first time here, but definitely won't be our last. The evening view of Pikes Peak as sun is setting from room, pool area and around is beautiful! Admittedly I am a Platinum member with Marriott. But I could not find a property in their chain that offered as much as we received here. Thanks guys. Your new Texas friends!