Elme Halll Hotel

Comentarios destacados

• 462karen

  01 marzo 2020
  Overnight stay

  Stayed overnight for a party locally. Good parking and welcoming reception staff.Room comfortable although not a very bright light in room and not enough space in bathroom to put toiletries. Good choice at breakfast ,however there were only 12 guests in the room and we had to continually ask for cooked items to be re filled and as they only replenished them seperately we didnt all eat together. However good value for money.

  

• Basilhornet

  16 agosto 2020
  Pay for breakfast in room rate but no breakfast supplied.

  An interesting stay as we did not get past the booking in stage at reception. We had booked a double room for two nights with breakfast included. Still at the time of writing this report, booking.com under property description states "Full cooked breakfast is included in the room rate" together with more details of the nice breakfast. We did receive an email form the hotel the day before our arrival to say that breakfast was not available due to covid. However we still went there as being booked just 24hrs in advance we were on the no cancellation tarrif. However as our room rate included four breakfasts we were sure that the hotel would change our room bill. (from experience at similar grade hotels four breakfasts would normally be worth about £15 x 4 ie £60.) We were offered a total discount of £8 (off the £144 ie £136) The two staff at the hotel were really nice but would not do anything for us regarding the loss of four breakfasts. We were given the use of a lounge to phone booking.com to arrange our own refund. Booking.com really helpful. Spoke to me, then spoke to reception, spoke to me again then I was not charged the £144 that had been put on my credit card. The staff said it was up to me to get the property description changed on booking.com. I said to them the hotel should sort that out and not the customer. The staff said the breakfasts were complementary rather than included so they did not have to do anything about it. So as it turned out we cancelled our mini break and drove the 75miles home. The hotel must have supplied 'Property description' to booking.com in the first place. They have still not changed it since our visit. I hope people see this review so they do no get caught out like we did. I think this is an independent hotel. Such a shame we were not looked after. One of my worst experiences at a hotel. I wish them all the best post covid but on this showing I do not hold out much hope for this hotel. We certainly would not attempt to stay there again

  

• Paul H

  15 septiembre 2020
  No breakfast but no reduction in room rate

  On arrival told they were no longer serving breakfast, however they were still serving dinner could not make sense of that. No room rate reduction for the lack of breakfast'. The hotel is looking dated and needs an update. The room was clean on the upside. For the quality this hotel is overpriced, reception was often unmanned. I would not choose to stay at this hotel again,

  

• Y4829AZjosepha

  30 septiembre 2020
  Nightmare stay

  Staying away for work, Im in a different hotel every night, this has been the worst by far. Room 140, neither WiFi worked on any of my devices, the heater stopped working and it was bitterly cold and to top it off there wasnt even a duvet on the bed, just blankets and sheets. Called reception regarding the WiFi and was told it would be fixed in the morning, not helpful at all as I needed it that evening. Awful stay, would not recommend.

  

• Gazzad200

  08 febrero 2021
  No compassion

  I booked one nights stay here in order to care for my terminally ill mother living in Wisbech. The day before the planned stay my mother was taken to a hospice 25 miles away, therefore I needed to be nearer her and asked for a refund. This was refused as it was against their refund policy. Hotel has no compassion. Other hotel I had booked for other nights have fully refunded. Poor show Elme a hall.