Element Las Vegas Summerlin

Comentarios destacados

• Martin D

  04 abril 2015
  Muy buen hotel

  Me aloje en febrero y la verdad que es un muy buen hotel. En la ciudad de las vegas hay hoteles de todo tipo. Con este yo me quede conforme, espero poder a ver a esta ciudad realmente emocionante. Super Recomendado.

  

• lander o

  12 julio 2017
  Que mal servicio del gerente

  Hicimos la reservación por expedía y cuando llegamos al hotel nos dimos cuenta de que estamos muy lejos del lugar de trabajo y pedimos hacer el cambio de hotel. Llamamos a expedía y El Sr. Manager no acepto el cambio y es de las cosas más desagradables que puede haber. Vamos a estar 16 días y son 25 usd de taxi por cada viaje a downtown. El hotel está bien pero muy lejos y con la mala actitud del gerente no podemos esperar nada bueno de este lugar. Por esto mismo no recomiendo este lugar. Por el mal servicio, ya que no quisieron reembolsar por qué al ser tantas noches para ellos representa mucho dinero y esto habla muy mal del hotel y del grupo Westin

  

• AliceMorgan8

  30 enero 2021
  Run down, in need of repairs, do not guarantee room type

  We reserved a one bedroom suite with our credit card well in advance. When we arrived I was informed by the front desk clerk that that room category was not available. I showed him my confirmation specifying that room type and he said that the hotel policy is to "NEVER guarantee" a room category that it is "just a request". I said no where in the online reservation did I read that and he sighed and said "yes, I know, we keep asking them to change it". So I asked hypothetically if we were a family of five who needed a suite we could have been put into the smallest room with one bed and he said "that's correct". He gave us the next category down room. It was awful. Beat up, there were rips in the headboard, dents and scratches on the refrigerator door, broken soap dispenser in the shower and the room was dirty. As in stains on the floor and walls. It had been cleaned, but the condition is dirty. All of the cushions and pillows had been removed from the couch making it way too deep to comfortably sit in. No matter, the TV only got a couple of channels, no Netflix or anything like that. The room was dark, depressing and in ill repair. We left early. When we checked out the front desk clerk said he understood completely and added that they have telling corporate that they desperately need repairs and a remodel... I think this should be reflected in the price and disclosed on the website and by reservations agents.

  

• lourie567

  15 febrero 2021
  DISGRACE TO THE MARRIOT/WESTIN BRAND

  This place was was a TOTAL DISGRACE to the Marriot/Westin brand. I was in utter shock that I didnt have any pictures of this horrible hotel. Evan the front desk employee was really professional and accommodating but the rooms were just disgusting. We were initially in rm 106. As soon as we entered you can smell the room, as if it was not properly sanitized. It smelled like the person who last stayed there. The walls and appliances were scuffed and dented. The couch was another story, it looked like they found it at the dump. It looked more than overused and it also emitted a foul order. The bedsheets didnt look clean and the pillows on the bed were not even matching. But let me tell you about the headboard?!?? It was all scratched up and in between the wall and headboard was a piece of plywood?! The bathroom was disgusting as well! The shower floor was dirty and the toilet still had poop in it?!? What kind of housekeeping is that?!!? We couldnt imagine spending the night in that room. So I asked if there was another rm available and the front desk came with me to an alternate room. This room wasnt any better. As soon as you walked in, it smelled of dog urine. This was really disappointing because Ive been a patron of the Westin/Sheraton brand for a while and this has been the WORST property I have ever been to. We left and didnt even stay there. So beware of this establishment!!!

  

• Rellienod

  02 marzo 2021
  Run Down, Disappointing

  No one at the front desk at time of check in, waited a solid 10 minutes. Was given the wrong room type twice. The merchant that shows on your credit card statement is "Las Vegas Cyclery" and when I asked FD agent if they were affiliated, she had no idea what I was talking about. So I ALMOST reported fraud on my card. I still don't understand why it shows that way on my statements but it matches with what the hotel charged me. Rooms are tired and falling apart. Safe was missing key pad. If you are staying on the 4th floor during windy season... closer to the 03-07s you will hear some of their equipment banging VERY LOUD on the roof. I did hear the hotel will be shutting down this month since business is slow so this might be a good time for ownership to think about a possible soft goods reno?