Element Edmonton West

Comentarios destacados

• Peddler J

  04 octubre 2020
  Nice and modern

  Nice clean and modern. Rooms were nice with coffe and fridge and counter . Would stay again. Staff was also friendly and hot morning served breakfast was a bonus. Felt safe and clean. Lots of restaurants close and some shopping

  

• 342gibing

  14 octubre 2020
  Homely Atmosphere

  The hot breakfast during this time was great. The hotel is keeping all Covid 19 protocols and rooms are clean. The hot tub open is a bonus.The staff was also very friendly and ready to assist with anything

  

• ITRPolygraph

  28 noviembre 2020
  Best Extended Stay Ever

  We love our new home! If we can't travel due to the COVID19 restrictions then this is the next best thing. The Element Hotel has everything you need to spend the winter in a relaxing resort setting, a wonderful "staycation" Thank you to all the staff, you are the best! we appreciate everything you do for us

  

• rotorwayhelicopter

  20 febrero 2021
  Front desk agent is a liar, very unprofessional service

  The woman working tonight Feb 20th with fake eyebrows, short stature, dark hair, she is a liar. I hope this hotel doesn't condone her behavior. Two weeks ago I gave this hotel a 5/5 rating. Today it's a negative rating. No one should ever lie to their guests. Upon check in I asked the agent if a king studio was available. She said, "no we're full". I said, the whole hotel is full? I'll pay for the upgrade as the booking is pre-paid via 3rd party. "No, we are full. Ever since the health restrictions were lifted we've been full". This is not true. In fact the underground parking at this hotel tonight has just seven cars so far and it's 9 pm. But the real kicker? I can still book multiple rooms in the king studio category for TONIGHT, and it's 9pm. She also didn't tell me about the underground parking (but I knew about it from my previous visit). And she told me the pool was open but then said "oh it's fully booked". She didn't even mention a possible booking for the morning. Truly unprofessional, and extremely uninviting experience. Also, this particular room they have me in has marks all over the wall as you come in. It looks like a kindergarten class painted the wall. The behavior I experienced from this front desk agent is inexcusable. The hotel manager should contact me to discuss this situation so that it does not happen to others.

  

• 397nadines

  06 marzo 2021
  Best hotel

  We love staying at this hotel, it's clean, quiet and the beds are so comfortable yummy breakfast, it was fresh made to order omelets. And heated underground parking. Will definitely be staying again...