Element Dallas Love Field

Comentarios destacados

• CMKNY

  02 febrero 2020
  Needs some work

  This is my first stay in an Element and the jury is still out based on this visit. I'm a regular Marriott guest with status and I realize this is supposed to be a bit spartan but the issues were not the actual facilities. The room itself was spacious and well appointed and I can see how this works well for longer stays, families etc. Room was generally clean and well thought out (see note about mattress below). Now to the downside: service was just not up to par. This is oddly set up with one entrance to both Aloft and Element and no one is working the desk on the Element side (only a clipboard to sign your car in, no signage that says "go to the other desk.") So once you guess what is supposed to happen, a very un-interested person at the Aloft desk will half-heartedly check you in. No mention of your being a Bonvoy member (welcome) so I had to ask to be sure they had my member number. Halfway through this bad check in, she asked "how is your evening so far?" (Seriously?) The room while seemingly clean and "pool view" which means you see the roof next to the pool). When I went to bed, I noticed a cloying "clean" smell like the spray freshener you might spray after a spill on furniture. It was late so I moved to the other side of the mattress and went to sleep. I suspect some accident happened with the mattress (pets allowed here,) and was sprayed over to cover it up. Hard to get that thought out of your head. I was only staying one night. There is a light breakfast included which is a perk. There is a pool (though it was too cold for that anyway). Dog friendly (I don't find that a plus but others may.) I think more attention to detail is needed here. Let's start with the desk staff like, having some.

  

• Lexie_9101

  04 febrero 2020
  Birthday Celebration

  I came here to celebrate my birthday and my friends and I had such a great time the front agents were amazingso friendly and helpful especially Armel and James! Ill definitely be back for another staycation!

  

• 02MAGT

  18 febrero 2020
  Amazing Hotel!!!!

  My boyfriend and I had an amazing 1 night stay! Shideleh from the front desk is very accommodating,she is great and the service is incredible. We definitely enjoyed the amenities in this hotel. I highly recommend this hotel to everyone.

  

• herfmanh

  19 diciembre 2020
  Decent hotel, horrible disclosure and policies

  Hotel room was decent. The hotel tries to force you to download an app to park your car. Not ever going to stay at a hotel requiring me to download an app to my personal phone just so I can park...not gonna submit to those terms and conditions or location services. Also, Didn't disclose parking fee and charged two days later. Will never stay at an Aloft or Element hotel again.

  

• A6896ITashleyh

  06 enero 2021
  Do not recommend.

  I dont recommend Element Dallas. We had booked 3 nights through Hotels.com because our daughter was an inpatient at the Dallas Childrens Hospital and theyd only allow one caregiver to be there at a time. We ended up unexpectedly being discharged early, and I asked the management at the hotel if there was any chance we could cancel our remaining nights given the circumstances. He said to contact hotels.com, which I did. Hotels.com contacted the manager of the hotel and he refused to make any changes to the reservation. I understand that by policy they are not obligated to cancel the remainder of my reservation, but given that we had booked it thinking our child was going to be in the hospital, a little compassion and understanding wouldve gone a long way. We will be back in March and I also asked if theyd be willing to even just transfer 1 of the 3 nights to that date as an alternative which they declined. I reached out to the Element Hotels Facebook page and they also told me that there was nothing they could do except file a request for review with the hotels management. You should also be aware that parking here is not free, even as a guest in the hotel, and its not cheap. The TV also would not work half the time, as it said it had a weak signal, and the cold/hot water on the shower was switched and did not function properly.