Element Arundel Mills BWI Airport

Comentarios destacados

• Deyanira F

  06 marzo 2018
  Muy limpio!!!!

  Mi pareja y yo nos quedamos una noche, solo por salir de la rutina y nos encantó, empezando por Yolanda en front desk, ella es una señora muy servicial y delicada al hablar, nos hizo sentir bien recibidos. La habitación estaba muy limpia y cómoda. La vista era muy romántica, especialmente por la nevada. Encontramos un lugar dónde alojar a familiares!

  

• luvmyGod

  20 octubre 2020
  Amazing Stay & Great Location

  My stay was awesome. Starting from the front desk agents which was very professional, friendly and helpful when needed. To the beautiful clean room that we stayed in that was equip with great amenities such as a full refrigerator, stove, microwave & sink etc. The bed & sofa bed was very comfortable. I enjoyed the swimming pool, playing pool & WXYZ bar in which the drinks was GREAT. The fire pit & grill was available for use but time wasn't on our side to utilize everything they had to offer. So I want to thank Cristian and the general manager Rustin for doing such a wonderful job and having such a GREAT TEAM that made this trip memorable. I will be BACK.

  

• Stacyflores

  11 diciembre 2020
  Front Desk Agents need to be more friendly and SMILE!

  The agent at the front desk was not friendly at all. She saw me in line and asked me how can she help and than literally started to work on something else. She didn't even say excuse me or anything. She made me feel like I was brothering her by checking in Also didn't acknowledge me as a platinum member.

  

• 656ashac

  31 diciembre 2020
  Excellent choice

  Everything was absolutely perfect. Hotel is modern and very clean. Social distancing is being practiced as well the use of mask. I felt safe and the environment was very clean. I will definitely return on my next visit and the staff qas welcoming.

  

• Atlas617

  27 diciembre 2020
  COVID Cleaning/Lack thereof..

  Stayed here for the holiday while visiting family. This visit was during COVID so we are expecting above and beyond cleaning. Not the case. Arrival was pleasant check in was smooth as the gentleman was nice. First bedroom was not properly clean. Carpet was filthy with stains & crumbs. I also found beads on the floor right in front of the night stand. That makes me feel like the floor isn't being maintained properly if that was over looked. TV nor telephone worked. Switched rooms to across the hall. Similar disappointment. The cleanliness or lack thereof made me uncomfortable. During these time guests are expecting cleaning to be ABOVE & BRYOND. I didn't get that feeling here. It was very mediocre. Second room we had the TV & Phone finally worked. However, carpet was still filthy. Towels didn't seem clean all the way clean. Tossed a few bc they still had stains. Bathroom could've used a proper cleaning. The outer appearance of the hotel is nice. However, I think they really need to up the ante with their cleaning with the cleaning of the room!