Ekoidea Apartments - Alicja

Comentarios destacados

• Caroline M

  06 mayo 2019
  Do not stay here if you want issue free accommodation

  It could have been a potentially great stay as the apartment itself is a nice space and it is in a great location however we are still awaiting a response after 3 weeks of raising the most important/time reliable of the issues listed below. - No towels on arrival. Responded promptly to my request about this, then came and left 1 big towel and two small towels for two people. Requested another big towel at the minimum. No response from this point forward now. - Wifi advertised did not work or had a 5 sec poor connection at best - Boiler broke/ didn't have enough hot water to cater for two people in a day, so cold showers were fun! Countless attempts at contact made through messages/phone calls to try and fix the problem but again.....we still heard nothing, so yes thats cold showers and drying off with a small towel. - Builders started very early outside the room, about 7am -This is after the radiators having a rave in the night - The TV didn't work as think it was connected to the wifi so a pointless feature in the room - The kitchen had no knives to eat with or tea towel. Following up with complaints at the moment but as yet no response but don't get short changed like we did. Terrible company!

  

• Carlajanecakes

  03 junio 2019
  Birthday treat

  We stayed here and it was terrible low ceiling banged our heads every day , pull out sofa bed full of crumbs an stained had to clean it before we used it , bathroom bin hadnt been emptied had pads an wet wipes in it , bathroom sink plug faulty had to stick a knife in it , no Toilet paper only left 1 big towel an 2 small towels for 2 people ,we tried calling the manager several times who never responded in the end we had to call the travel agents back UK , There wasnt no information where to have breakfast as we had paid for it , until a tennet who lived there told us we had to go to the hotel across the road for Breakfast which was unacceptable, The whole apartment was dark and unwelcoming, We had problems locking the door as no one was there to greet us an show us again a Tennet showed us , And the bathroom doer is a another story nightmare stiff an noisy, The shower is temperamental worst place Ive stayed photo 1 the bathroom sink with the knife in it so we could use it ,photo 2 sofa bed full of crumbs an stains , photo 3 the full bum with pads nappies an wet wipes

  

• 117carmens

  14 agosto 2019
  Apartamento con buena ubicación pero deficiente atención

  El primer susto lo tuvimos al llegar , el taxista nos dejó en la puerta de los apartamentos y estaba lloviendo , no había nadie para indicarnos nada , no nos habían mandado por mail ni el apartamento asignado ni los códigos para entrar en el portal , no conseguimos contactar con los dueños telefónicamente hasta pasada una hora y gracias a la ayuda de otra chica extranjera que tenía unos familiares o amigos en esos apartamentos un desastre ! , ni se disculparon ni nada , el apartamento en si está bien , andando del centro a 15 minutos , aparentemente limpio pero no lo que creíamos que era por las fotografías que habíamos visto , el sofá cama no muy cómodo para 6 noches , la habitación con la cama de matrimonio si estaba bien . La cocina bien para lo que era con su frigorífico , horno microondas y placa vitro cerámica , no hay tostador ni cafetera pero en frente de los apartamentos hay un hotel donde puedes tomar café , con lo cual está bien . El baño completo con lavadora y seca toallas , pero precisaría algo de detergente para poder asear un poco pues 6 días han sido demasiados para no tener nada con lo que arreglar un baño cuando se sale el agua de la ducha por algunas juntas , al final si uno quiere tenerlo decentemente arreglado té toca comprar productos de limpieza en un supermercado cosa que no me ha parecido bien .

  

• mwinchester2018

  30 octubre 2019
  WiFi let down

  My children booked this for our 25th Wedding anniversary and I must say that its great for the square In Krakow. We have had no WiFi since we arrived and no response from the booking office. It took us a while to get into the apartment, we had to google it but once we gained access it was fine. Some minor issues need seen to, plugs hanging from walls..

  

• Elenick

  02 enero 2020
  Hotel Closed and No one informed us

  We booked this place months in advance and by chance we tried to contact them on the day of arrival to organise the check in just to be informed that the hotel had SHUT DOWN a month before! No one even cared to inform us in advance!