Econo Lodge Inn & Suites Heavenly Village Area

Comentarios destacados

• PG1808

  24 mayo 2016
  Bait and switch - AWFUL CUSTOMER SERVICE

  I booked 2 rooms at this hotel through Hotels.com for the 4th of July weekend about 2 months in advance. Since other reviewers on TA mentioned that they had problems with their reservations, I decided to call the hotel to confirm the booking. The manager coolly informed me that my booking had been cancelled. I was appalled - not only because my family's vacation plans were suddenly out of the window, but also by her nonchalant attitude. Mind you, I have still not received any emails alerting me to the fact that the reservation had been cancelled. In fact, I still have my reservation email which says "This reservation is guaranteed and paid for in full". I now have about a month to plan my family's vacation to South Lake Tahoe on the busiest weekend in the entire year.

  

• jojannw

  04 junio 2016
  Decent

  It was clean and decent enough. We stayed there during Memorial weekend for 3 days. I bit old and not the four seasons. Cheap and worth the stay. South Lake Tahoe is an awesome place to visit. You got to do the gondola ride and try Vinnys pizza down the street. Awesome service and pizza.

  

• Kathleen S

  17 julio 2016
  So happy we came here!!!

  Star at the front desk was so help full to us Because we left another hotel over being disappointment!BUT here was great we are planning on staying again in the future.the room are small but felt like home!and u can't beat the price! And close to everything!

  

• casperia

  02 abril 2017
  Don't stay here, it's a dump & they have zero care about making customers happy

  Don't stay here! The whole place is a dump, in need of serious updating. Looks like it hasn't been updated since the 70's, including the worn out bedding, large box tv's and furniture. Most rooms were shower only, no tubs to soak in after a day in the snow. They don't allow you to see upgraded rooms until you pay first. We upgraded to what we were told had a fireplace, and living room. The "living room" was 2 chairs placed btwn the beds and there was no fireplace. We immediately returned to the front desk to cancel the "upgrade" only to be told we'd need to wait until the next day for a refund. Inside the place is a dump, which is really too bad because the Swiss chalet facade could be really charming if they put a little TLC into it. They would get more clients, and repeat clients if they 1. Update everything and 2. Have better customer service. By the way, we opted to keep our original cheaper room since the "upgrade" wasn't any better, and lost our money on the second night as they wouldn't issue a refund. Since this was supposed to be a fun weekend we ate the costs and stayed elsewhere the second night. There are plenty of other places to choose from, even the motel 6 down the road is a better choice & price for a comparable spot. The included breakfast consists of cheap pastries and bananas... at least there was orange juice. Don't waste your time or money here.

  

• TedL1049

  23 agosto 2017
  Name Change

  Under New Ownership. It is now the Fair bridge Inn. On Hwy.# 50. Near the IHOP restaurant. Parking in front. Has three different buildings and a chapel. Two stories. Nice decor on outside. A doable walk to state line casinos.