Ecologic Ville Resort By Vivence

Comentarios destacados

• Nepomuceno-Vlc

  28 enero 2013
  Malo y caro

  El hotel está en una zona apartada, sin muchas tiendas cerca, es un edificio alto, feo y con un hall que parece de la época de cuando la independencia de Brasil pero lo peor de todo es el servicio de restaurante. El desayuno es POBRE! CASI SIN FRUTAS y el horario los fines de semana es de 7.30 a 10 de la mañana, el horario de cenas es de 19 a 22, es decir, que como bajes a las 22.05 te toca cenar con la carta del room service. Los camareros no tienen ni idea de servir y el maitre tampoco hace mucho por dirigir la sala, decepcionante. Lo mejor del hotel son sus piscinas, calentitas y la tranquilidad que se respira en ella. También es bueno el parque infantil. No volveré, por el precio que he pagado prefiero estar dentro del complejo.

  

• WeekendTraveller305

  02 diciembre 2013
  robbed

  Be careful when booking. I made a reservation months in advance and they requested a deposit. I had to cancel and they were supposed to return the deposit, as I did so more than a month before date, but they never returned my money. Dishonest hotel.

  

• Irishaveragejoe

  29 julio 2016
  Almost a 5 star hotel

  Close to being a 5 star hotel. It's built to be one but let's itself down in a few areas. The final finish in some areas needs to be completed. Hotel and restaurant staff generally very helpful. Poolside restaurant staff not so much. Enjoyed the quieter "agua fria" pool.

  

• Tiago K

  13 septiembre 2016
  Good pools, terrible service and rooms

  Stayed for 2 nights... two sleepless nights, since the AC system was broken in both rooms and woke us up in the middle of the night making a loud noise. And it was not just one room: we warned them after the first night and then switched to another room, only to experience the exact same thing. When we went to check out we let them know again about these issues, even showing them a recording of the noise, and the staff simply frowned and then let us know that they would charge us extra since they had miscalculated the total cost when we first got there. What kind of service is that? The pools were great but the place is overcrowded and they blast loud (and terrible) music all day long (so you can't really "chill", you just stay there a while and then go back to your room for silence). The wifi was terrible and did not work properly too. Even the first thing that happened when we got there was not positive: we showed them the reservation on our cellphones and they told us they were not valid as we needed to have them printed out. We have made reservations online for years now and this had NEVER happened - they always could find our reservations when we gave them our names and showed the reservations on our cellphones. Needless to say we are never going back to this place and although we had an enjoyable stay the staff certainly did not help with any of our issues. We recommend that they take better care of their clients, as we are not demanding customers but we simply NEEDED to let other people know after our terrible experience with them.

  

• FariasLM

  13 mayo 2018
  Great for relaxing. Great pools but poor service

  This property is great for relaxing in the hot waters but not so much in the rooms. AC not always works and makes the stay unbearable with the heat. Poolside service needs a lot of work as we order things and it takes them ages to return.