Dream World Resort & Spa

Comentarios destacados

• Gauri_verma37

  24 junio 2019
  Review of hotel

  Excellent hotel!!! The food was great, everyday there was a variety of food for breakfast, lunch and dinner. The members who work at this hotel are lovely especially Racha, Iram, Carlo, Aissa and Adam! I would definitely come here again I loved it.

  

• Sean D

  29 junio 2019
  Dont bother

  Wouldnt bother. Plenty of nicer hotels closer. Staff dont want to no unless ur russian. Reception very very rude, dont want to help with anything. It's a nice 3 star hotel but never a 5 star. Spa voucher with free massage you cannot use they want you to pay 100 for treatment

  

• Aldina D

  29 julio 2019
  Nightmare Hotel

  I will never come back here again. Our first trip to Turkey is not satisfactory. This hotel is not a even 3 star hotel. As the first room we got there is a constantly strange fragrance as well as a bathroom. Shower cabin was designed to break your legs, the sheets were torn. The hole that poured over the time was that they destroyed the new shirt we sent for washing and said that it faded because it was not original. Well, no matter it was white when I bought it. Food is without taste. All in all, one big zero.Not a Dream Hotel ,more Nightmare.

  

• kelvinmaltby

  07 marzo 2020
  Not a bad stay but it could have been a lot better

  When we first arrived it was fantastic. The check in was fast and efficient. We were taken to our room and our luggage was taken to our room by a bellboy we didn't have to take them up ourselves. We changed for dinner, as we arrived late afternoon. The food was good, and it was warm enough to eat, unlike some hotels we have stayed at in the past. We didn't check out the place until the next day as we were tired from traveling so had an early night. We found out the next day that the main pool did not have any water in it and was out of use until April. This was quite annoying as we would have liked to try the pool even though it was quite cool and not as warm in February. There was nothing on their website that it was out of use, even though they said there was. The bar staff didn't speak much English, and after a few days, things started getting worse. We tried ordering drinks, but most did not understand.what I actually wanted. The place was full of Germans, and it felt like they were being looked after better than us Brits, favoritism I fell. Don't get me wrong I do not have any problems with Germans, just felt we were not being treated the same. The maids didn't speak much English too, and when one of them knocked on our hotel room door and entered, we tried to tell them to go away as we were both naked! They didn't understand what we were saying and that wasn't the only time they didn't understand us! Apart from those problems, it was a pleasant stay, but I don't think we will be returning in the future.

  

• Lovedove-23

  16 septiembre 2020
  Lovely Hotel, HORRIBLE Reception Staff

  Myself and my family returned from our holiday at Dream World Aqua just short of two weeks ago. To be entirely honest after reading reviews on the hotel I was quite worried about our forthcoming experience at the hotel, based on complaints about staff, food and guests etc. Before I continue I would like to reconfirm that the staff on reception are cold, hostile and unwelcoming, and in some instances can come across very, very rude. One staff member In particular was a young lady named Fatma on late day reception who was very dismissive and insulting when I attempted to query her on something I was informed could be confirmed at reception. Based on the initial interaction and hostile mannerisms on arrival at the hotel with the reception and baggage Porters I could have quite happily returned home, which is not good! However besides reception staff I can honestly say our experience at this hotel was very nice. The hotel is clean and hygienic, food nice, plenty of pools and space for all with canopies on most lounge beds. The entertainment team at the hotel are fab, friendly and welcoming and no reflection of the RECEPTION STAFF, I would give the entertainment team a 5* just for their hard work and hospitality, they truly made our stay a pleasure and deserve plenty of recognition. Yes the hotel is predominantly occupied with German and Russian guests but this has no impact on your stay, unless you let it! A lot of the staff seem to speak Russian as a second language, so I think its just easier for them to communicate at times. Being a Brit myself I didnt notice any favouritism towards Russians and Germans as some may have experienced. Not all staff are fluent English speakers, but you can establish some level of understanding on most occasions. Overall a lovely experience, but having read constant complaints about the reception staff going back some years, I do think its about time this problem is seriously acknowledged and dealt with appropriately!...regrettably I think this problem is clearly beyond additional customer service training and It could be suggested they are replaced with employees who are actually right for the job!! Great hotel I would be happy to stay again if they have a somewhat better team of desk staff! Sadly I would rate this hotel three stars only based on the initial customer service on arrival and throughout our stay, the reception staff do not come close to meeting the standards of any 5* hotel I have visited. kindness and manners is a must for me!