Dream Apartments Water Street

Comentarios destacados

• Susana E

  03 octubre 2018
  Increíbles apartamentos

  Apartamentos muy grandes, limpios y modernos. No hay mucha luz natural, pero si estás de visita x Liverpool durante el día no importa. Silvia, la recepcionista es encantadora y habla español. Muchas gracias por todo!

  

• vickyrevuelta

  27 febrero 2020
  Pésima experiencia. Nos dieron algo distinto a lo que reservamos.

  Al llegar nos dieron 2 habitaciones en lugar de 1 departamento, que era lo que habiamos reservado porque somos una familia de 5 y nos separaron en dos habitaciones en dos pisos distintos. Nadie nos avisó y solo nos dijeron cuando insistimos en cambiarnos que estaban realizando reparaciones. Ni un mail nos enviaron para avisarnos. El check-in era a las 15, llegamos a las 17 y las habitaciones aún no estaban listas. Cuando entramos faltaban toallas, papel higiénico y el inodoro estaba roto. Volvimos a pedir un cambio y nadie hizo nada, nos ofrecieron devolvernos solamente 40 libras de 240 que habíamos pagado para tener horno y lavarropas y no obtuvimos ninguna de las dos. Tuvimos que pedir toallas y sillas extras porque NO HABIA SILLAS. Además, la atención super básica y sin ganas de atender a los huéspedes. Todo había que pedirles. NEFASTO. NOS ARRUINÓ LA EXPERIENCIA EN LIVERPOOL.

  

• Claire020781

  03 agosto 2020
  AVOID!

  AVOID at all costs. Booked a free cancellation room on Booking.com and as the Covid-19 situation escalated, cancelled it in May as I knew we wouldnt be able to stay. They still took the full money from my card and have avoided all phone calls and emails since. I had an email from them answering someone elses complaint on Tuesday (apparently its very noisy with street noise in some of the apartments) but nothing back about my money being taken fraudulently. Had a brief call with someone on Tuesday who advised theyd be back in touch in 24 hours - heard nothing, so tried to call them again and it goes straight to voicemail every time. After chasing this again was advised that the manager who was dealing with my refund had been sacked and that the new manager would be dealing with my refund - one month and numerous emails/phone calls later and Ive had to log it with my bank as a fraudulent payment for them to refund me and claim it back from this sham of a company.

  

• volcano60

  03 agosto 2020
  Disaster

  We booked our accommodation through booking.com and picked this apartment as we were travelling with our miniature dachshunds, Tha accommodation was listed as pet friendly, we paid the full amount the received an email with a £30 extra charge for the dogs,this was also paida and conformation email sent. We called the hotel to book carparking on the day telling them we had a dog crate to drop off at the hotel before we went to the carpark. When we arrived at the hotel after travelling 500 plus miles we were told that they didn't accept pets!! We argued that we had traveled far and had a confirmation but they didn't help at all and told us there was nothing they could do, they said we ahad to Contact booking.com, after a trial I managed to find a no. for them I then had to hold on for 20plus.minutesnto speak to a agent who said he'd contact the hotel and call me back---I'm still waiting. We missed an appointment because we had to find alternative accommodation. The hotel and booking.com were no help and I will never use either again.

  

• GoPlaces26873332445

  07 diciembre 2020
  Stayed here for my 60th

  We had a lovely Apartment stayed here for 2 nights for my 6oth birthday. We had a wonderful stay so very happy it had everything you could ask for.very clean and tidy staff very friendly I could even park car safely locked in garage. It was about 5 mins walk to the shops where I walked my feet off as town was so big as I'm from Bristol and Our town centre is so small