DoubleTree by Hilton Virginia Beach Oceanfront South

Comentarios destacados

• JDCrain

  06 diciembre 2020
  Wonderful view from our room!!

  Wow! Loved the view from our balcony!! The Atlantic was right there!! The waves, lights and boats were wonderful!! The warm cookies are delicious!! Rooms are clean and staff are very helpful!! The Christmas light beach drive thru is right outside!

  

• dmagru65

  30 diciembre 2020
  Be warned about the parking

  I gave this hotel a chance. Since it is a new refurbished hotel on the oceanfront. It used to be the old Ramada which I have stayed in the past. When making reservations on the Hilton web site. I did notice that they offered valet parking and off site parking. Well when I pulled into the parking lot all the spaces in front of the hotel are marked valet. You would think that valet would be off site in a secure parking lot. But when I pulled in, I saw no attendant anywhere in sight. So I went into the hotel to check in and asked the clerk where I can park. She said across the street in a municipal parking garage. I told her I'm not doing that. Just cancel my reservation and I'll go to any of the other hotels along the oceanfront that are available. She responded I can wave the valet charges since its not that busy this time of year. I agreed reluctantly to the situation because I wanted to try this property out. But when I returned later that night the valet attendant was extremely mad that he couldn't park my vehicle and demanded I put it in a spot he picked. Then after 8pm there are no attendants. You have to get your keys from the front desk. Seen the same thing in the morning. So it looks like the valet is just at check in so the property can get extra cash from there customers. My other concerns is that I specifically told the front desk I wanted no housekeeping during my 3 day stay. I put the card on the door and after going out. When I returned I noticed new soaps where in the bathroom. But nothing else was touched I could take notice of in the room. Also this hotel tells you to put your used towels out in the hallway on the floor and then go to the front desk for more. This to me is very unhealthy and bad practices. During this time of Covid-19 I would be concerned about staying here. I got a email from this hotel because I did a survey with Hilton after my stay and I'll say their response was subpar. I personally will not stay again at this property and the website needs to be more clear on its parking situation.

  

• jpennett

  15 enero 2021
  Nice place but the front desk clerk we encountered should not be in hospitality

  Don't judge the hotel by the rating but by the first impression of service. The usual encounter Checking in? Yes Pennett, Last name wife responded with Pennett Jeff Yes that's me. Then south. I need a credit card... really it's on file. I need a credit card second host "Oh we have had a lot of local fraud" ME..I have been a diamond member for years but okay I am never asked for a card ID maybe but not card and not rudely. It got worse she said $91 which I questioned because I used points and dollars. She said loudly and snidely you only paid $34 we hold $50 and tax. I replied and a boatload of points. Then she gave us our key and I then asked if we were oceanfront. Snide again I got "All our rooms are oceanfront" we thanked her and started walking away and I asked if a Diamond Member which she never recognized the loyalty for could get a couple Waters. (No cookies left) the second host again jumped up kindly and said " oh let me get those for you". She should be in hospitality. It was late maybe 11 and I had been up since 4AM so maybe edgy but I expect hospitality not rudeness and I patronize Hilton Hotel for that reason. Not sure I would return but the hotel is nicely renovated and very comfortable. Ocean waves all night were great to hear and place seem quite clean. I might come back rates were good. In comparison but I think I would spend the extra money down the street.

  

• DeeRmz69

  10 marzo 2021
  Beautiful hotel

  What a beautiful remodeled hotel! We came down to celebrate my husbands birthday and it was a wonderful experience! Susan, at the front desk, was super nice and accommodating. The room was very clean and we loved the modern look of it and the hotel, overall! Our new place to stay when we return to VA Beach!! Slight downfall was parking across the street but we had no trouble finding a space when we had to drive out.

  

• labluvr451

  14 marzo 2021
  Beautiful and clean

  This hotel was very tropical. Very clean modern and well kept. The ocean views are awesome. I read some reviews that said the staff wasnt friendly, but that wasnt my experience. Susan at check in was super friendly and helpful. The on-site restaurant also has awesome food. The only downside was that the parking garage was across the street, but it was free. There is valet parking on site, but it was very congested on the weekend.