DoubleTree by Hilton Quebec Resort

Comentarios destacados

• Javier S

  11 agosto 2019
  Buen hotel, pero detalles feos.

  Hemos pasado 2 noches en este hotel para visitar la ciudad de Quebec es muy buena opción, se puede aparcar coche en parking exterior e ir a la ciudad con servicio de shuttle gratuito, muy cómodo. El hotel esta apartado del centro. Buen buffet del desayuno, 16 cad + tax, importante, tener en cuenta las tax y propinas para todo, sobre un 20% del importe. Detalle feo, durante la cena nos sentimos mal atendidos, personal antipático y larga espera, coincidió con boda o comunión en salon adjunto, en todo te imponen propina, aunque no se la merezcan. Al hacer check-out vi como habian manipulado mi cuenta de la cena, añadiendo una propina muy elevada que yo no habia autorizado. Despues de discutir en recepción, me lo abonaron. Verificar cuenta.

  

• Kewl_Traveller

  14 agosto 2020
  Family Visit

  Definitely would recommend this property to everyone...even though a bit away from downtown it was peaceful and quiet with nice cozy and comfortable rooms. I would have given a 5 star rating but we had difficulty every night which opening the Murphy bed...location was excellent and with free parking- definitely would be coming back...staff were very friendly especially the Front Desk - Mr. Israel (sorry if i typed it wrong), he was awesome and very helpful....staff at the Dijon Rest as well were amazing....

  

• Clusters4

  27 agosto 2020
  A lot of goods but..

  So its a beautiful and modern hotel. Breakfast was amazing with great service. The hotel is on a golf course. It is only 15 mins drive from Quebec City. Ample and free parking. We had to carry our luggage in on our own. We were given deliciously warm walnut and chocolate cookies on arrival and checked in by a very pleasant member of staff at reception. But then I had two issues: 1) we had no hair dryer in the room. It took housekeeping 1 hour.. they insisted on verifying there was no hairdryer but then they didnt bother to bring one up after they cane in and verified it was missing! So after three phone calls and 1:45 mins we had a hair dryer! 2) the toilet was blocked. I was nicely handed a plunger by housekeeping to unblock it myself!

  

• R_P_Mittal

  29 diciembre 2020
  Luxurious stay with different food options

  The property is well kept, everything is grand size. There is a golf course next to the hotel. Ample parking space is available. Room is clean, spacious and the bed is very comfortable and its hard to want to get out of it. Bathroom has all amenities and is generously sized. There are 2 on site restaurants with one offering patio seating. Breakfast options during COVID were limited and breakfast was placed in fridge for collection by guests. Hilton cookies provided at check in were freshly baked.

  

• Navigator86767

  06 febrero 2021
  Staff lied about Pool

  Sadly we were lied about the pool. Before reserving I called the hotel to make sure the outdoor pool was open, as this was my main criteria for my trip. The front desk staff provided me with very specific information such as the pool was open, it was kept at 40 Degrees Celsius, theres no reservation needed for the pool as only 4 rooms are rented, the hotel is almost empty. A week later, we arrived to the hotel for check in, and at that moment the front desk staff (a lady this time) mentions their pool has been closed for over a month (!!!). I explained to her all the specificities I was given during my call, I showed her the date/time of my call. Behind me theres another client waiting for check in who overheard the conversation and mentions she was also given the false information about the pool. We were both offered a free cancellation. By the way, the hotel didnt offer any type of compensation.