DoubleTree by Hilton Ningbo Beilun

Comentarios destacados

• Xorlin

  21 septiembre 2018
  Buen Hotel - Pésimo servicio de Room Service

  Si bien el hotel está muy bien, buenas habitaciones, en la recepción facilitan y ayudan con todo... el room service es horrible!! Tardan muchísimo 40 minutos para un café! En cuanto llamas, el nivel de inglés es pésimo... mi acento en inglés puede ser difícil, pero en ningún lugar he tenido problemas con ello... en este hotel cada noche era un desafío. Por encima una noche pido una pizza y se encuentra manchada de cenizas en la base....asqueroso! El personal del roomservice a la habitación no habla inglés, por lo cual solicitar el cambio es una odisea.... por lo demás todo perfecto!

  

• ahmadmO2508VE

  09 octubre 2019
  Great experience.

  Doubletree by Hilton Hotel Beilun - Ningbo 7-8 2019 Reception was professional, fast and welcoming. The hotel is relatively new and in very good condition. Our hosts selected this hotel for us to attend their wedding reception that was held in the main ballroom. Room 2301 exceeded expectations. It is a lovely fresh room, of a good size with a nice outlook over the nearby park and city. The bathroom is also above average and provides all modern ammenities. It has a full-size bath, with a separate shower and a separate toilet cubicles. The towels are large, fluffy and fresh. Wifi worked well and is complimentary with our room. The TV is of a good size with free movies as the normal foreign TV channels didnt work during our stay. Breakfast is available but we didnt have the chance to try it due to other arrangements. The location is great, being near a park, and only a short walk to a variety of shops and restaurants. There is also easy access to taxis, and a nearby 800m subway station. Concierge service was good. Overall, a very good experience that exceeded USA Doubletree expectations. The overall experience is five stars and would happily stay here in future. Thank you for a great experience in Beilun - Ningbo.

  

• RKensington

  27 noviembre 2019
  Brilliant experience

  Enjoyable 2 night stay Arrived late from the airport in a scary taxi which rolled around the road - I suspect the car needed new shock absorbers A warm welcome on arrival - a very quick and cheerful checkin and very quickly in the room. Room was exactly as described - a never smoke room - clean, comfortable and while on Level 8 and close to the road no road noise Hotel breakfast fare was spot on - best to arrive early as it fills up quickly A short 20 minute walk away is a 5 story shopping mall - for me the attraction was finding a good coffee shop. The people (staff) make a hotel The hotel has great staff

  

• ipo28

  31 enero 2020
  The front office manager explained that he didn't deal with me because he misunderstood the member account which was blo

  In early January this year, I checked into ningbo beilun shimao Hilton doubletree hotel for the first time. My first impression was ok. The second day, my friend wanted to come over to renew the room. The manager and the operator called me several times when I was sleeping at noon (I had already told the operator that I was sleeping at the first time), saying that the person who had booked the room did not want to move to another small room and let me change the room or make up the difference. Thinking it would be too much trouble, he canceled the room and left because he woke up and checked out. Trouble yet, went to the departure station to see order and after I check the information is correct (account registration time don't understand this is the network the user name and real name so it is a little discrepancy), and not be at ease to surname as front office manager and I check the information, and the front office manager and I don't check all the information right? Then he said that he would charge me for the room upgrade and half a day's room fee (because he could not make the decision at the last minute and the operator had applied for the free delayed check-out and baggage collection). Again, I had to explain for half an hour, and at the end I was really surprised when I said what phone did you see and you just called me and this phone rang. Then she "didn't have to." What is unnecessary? After all this questioning, you finally told me you didn't have to? It's hard for me not to wonder if it's because I want to charge me an extra half day for my room and an upgrade so I'm wrong about everything? When I asked her, she said she had read the wrong order page and added, "I hope you change your name before you check in next time." Finally, it seems to be my fault. This is Hilton's service attitude. I will confirm whether it is ok to check the order account and ask if you can charge me? I just left. It's not the first time I've checked with the hotel but I can't take it I responded to the situation with the official website app that night, and found that the account was closed the next day. I see the reason is that I gave the member account to others to enjoy the member treatment? Since the day of registration, every order of my account has been checked in by myself and not lent to others. Is it not clear why my account is like this? I called the hotel again, the duty manager asked, said to understand the situation and call back, said they did not do. My heart a shiver, really want to rely on up I also have no evidence right. Later, I put the cause of the matter through the result, and analyzed it with her after logic deliberation. I was very sure that it was the reason of your hotel, and now I will see if you can help me to deal with it. The manager, who was probably stunned, went back to find out and called me back. Then a Lu Xing manager to call me back, is the communication problems, know the situation after that will surely help me urgent processing good you absolute trust all hotel good communication and coordination, after 2 days (Monday) will call you back, swear he sounded very enthusiastic attitude or I was also pretty comfortable, I also don't forget to remind him that I have recently to book a room? Trouble as soon as possible. I said that I had already confirmed that there was no problem. How could I turn around and close my account? The manager of the front office said it was a misunderstanding when communicating with the headquarters As a result, I waited for half a month without any news. I called the hotel again and said that I wanted to find out. The hotel told me that manager lu had left the company. The account is still closed. I am not sure whether anyone is following up my account (after all, there are still points bought with us dollars), and the hotel will win in the end

  

• Dave T

  07 septiembre 2020
  Lovely family stay

  This stay in July 2020 with my two young sons (5 & 9) was the one that set the standard. DoubleTree was to become my younger son's favourite hotel brand. Check-in was perfect. Lovely hot cookies were very appreciated by my boys. The room (premier king) was beautiful. The swimming pool (a top attraction for us) was lovely. The VIP lounge was still open, and was excellent. Breakfast was delicious. We were very impressed, and vowed to return.